Business Operations Associate Manager

Kindred is a members-only home swapping network that unlocks the ability to live a travel-rich lifestyle through the power of community. By exchanging primary residences with trusted peers, renters and owners alike can match with Kindred spirits and explore new destinations without breaking the bank.

We are on a mission to build a sharing economy that lives up to the name, and we’ve raised significant capital from some of the best investors in Silicon Valley, including Index Ventures, Andreessen Horowitz, New Enterprise Associates, Bessemer Venture Partners, Caffeinated Capital, Elad Gil, and the founders of Opendoor, Figma, ClassPass, Clubhouse, Divvy, Gem, and Homebound.

The co-founders are proven leaders from the early team at proptech company Opendoor ($15B+ exit) and have each separately built and scaled products that today do $1B+ annual revenue combined.

We’re looking for the world’s top builders, executors, and believers to join us on this ride.

You can learn more about us in Forbes and TechCrunch.

The Role:

At Kindred, operations are the engine that power our ability to deliver exceptional travel experiences to our members. We’re seeking a Business Operations Associate Manager to help scale our systems, processes, and insights as we grow.

In this high-impact role, you’ll work cross-functionally to improve how our company operate. Your day-to-day will include everything from identifying inefficiencies and rolling out solutions to uncovering key insights that shape strategic decisions. You’ll bring analytical rigor, operational curiosity, and a generalist mindset to a lean, high-performing team. Your work will directly shape how we serve our members and enable us to scale with excellence.

This role reports to the Business Operations Lead on the Operations team and is remote, with a preferred location in New York City (though not limited to NYC).

What You’ll Do:

• Design and implement repeatable internal processes to bring structure and clarity to complex problems

• Lead operational audits and efficiency reviews to identify improvement opportunities

• Own high-impact analytics projects across Operations and the broader company

• Build dashboards and self-serve tools to help teams uncover insights and track progress toward KPIs

• Partner closely with Product and Ops to scope, prioritize, and execute on cross-functional initiatives

• Build internal playbooks and frameworks that scale best practices across the org

• Support senior leadership with data-driven insights that inform company strategy

• Take ownership of evolving projects based on the company’s most urgent and high-impact needs

You may be a right fit for this role if you:

• 5–8 years of experience in business operations, strategy, analytics, or related roles

• Strong analytical skills and SQL fluency (there will be a live SQL exercise as part of the interview)

• Experience solving ambiguous business problems with data and structure

• Excellent communication skills with the ability to translate complex topics into clear insights

• Comfort working cross-functionally in a fast-paced, ever-changing environment

• Demonstrated ability to move quickly from insight to action

• Strong self-awareness and judgment in knowing when to ask for help and when to run independently

Bonus Points:

• Prior experience in an early-stage or high-growth startup environment

• Consulting or banking background, especially if paired with in-house experience at a tech company

• Experience with process design, improvement, and change management

• Familiarity with tools like Trevor, Mode, Metabase, or other analytics stacks

• A passion for improving operational systems and enabling teams to scale

At Kindred, we know that good things happen when we look out for one another. We offer our employees the following benefits:

• Our opening spans more than one career level. The base salary offered depends on many factors, such as work experience, transferable skills, business needs and impact, and market demands.

• A vibrant, inclusive, and highly skilled team that ferociously protects team chemistry

• A culture of championship (vs. just mentorship), feedback, and continual development

• Competitive cash compensation and equity

• Comprehensive health benefits

• Flexible vacation policy

• Unlimited credits to stay at Kindred homes during your time as an employee

• $4,000 annual travel stipend to use toward travel costs to stay at a Kindred home

• Remote-flexible work environment. We encourage team members to travel and adventure, including working from Kindred HQ in San Francisco!

• Regular offsites to co-locate with the team

We are committed to providing equal employment opportunities for all applicants and employees. Kindred does not discriminate on the basis of any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, family care or medical leave status, marital status, domestic partner status, military and veteran status, or any other characteristic protected by US federal, state or local laws, or the laws of the country or jurisdiction where you work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.