Business Operations Analyst

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

Scope of Position

The Business Analyst is responsible for delivering high-quality data insights, dashboards, and reporting that support strategic decision-making across the organization. This role partners closely with cross-functional teams—including Sales, Finance, Operations, and Product Management — to analyze business performance, identify opportunities for improvement, and drive initiatives that contribute to revenue growth, margin optimization, and operational effectiveness.

This position reports to Project Manager, Fluid Solutions. This role is hybrid and is based in North Andover, MA.

Primary Job Duties and Responsibilities

• Provide business analytics and dashboards to measure performance against team KPIs such as sales revenue, margin, inventory turns, new product performance, and excess & obsolete inventory reduction.
• Maintain backup data and update scorecards tracking KPI progression for monthly business operational reviews.
• Create reports, dashboards, and visualizations that clearly communicate business performance trends
• Gather and analyze data to support potential business expansion opportunities.
• Conduct a wide range of data analyses, including cost analysis, margin analysis, regional sales trends, and new product performance.
• Identify specific business opportunities through trend analysis and performance metrics.
• Identify opportunities for automation in data analysis and reporting processes
• Collaborate with the product management team on new product roadmap planning and prioritization.
• Influence stakeholders to secure support and alignment for key business projects.
• Coordinate with multiple departmental teams to drive better business outcomes
• Test business processes to identify gaps and recommend improvements that enhance efficiency and accuracy.
• Identify and execute opportunities for business reporting improvement and reporting automation
• Assist with special projects and other duties as assigned

Required Qualifications

• Bachelor’s Degree in Computer Science, Business Administration, or related field desired
• 4+ years of experience working in a manufacturing business environment preferred.
• 2+ years of experience as Data or Business Analyst.
• Proficiency with Word, PowerPoint, and Excel.
• Ability to build strong relationships across multiple company teams
• Excellent communication skills, written, and oral
• Ability to lead virtual teams and work across a matrix
• Flexible and comfortable with ambiguity
• Ability to manage multiple projects and wear many different “hats.
• Good comprehension of MS office especially excel & PowerPoint
• PowerBI ‘power’ user capability is an advantage

General Applicable Company Competencies

• Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
• Punctuality and dependability.
• Ability to be flexible and adapt to changing work priorities and stressful conditions.
• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
• Maintain productive and collaborative relationships with other Watts employees.
• Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Working Conditions:

While performing the job duties, you will be working in an office environment. You will be required to work in the office at the North Andover location three days per week (Monday – Wednesday) and can work remotely two days per week (Thursday and Friday).

Physical Requirements: Specific physical abilities required for this position include, but are not limited to:

• Ability to remain seated at a desk or workstation for extended periods.
• Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.
• Ability to physically move around the office, organize or transport files, packages, or other office-related materials.
• Ability to read documents, use a computer, and perform data entry tasks.
• Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.
• Ability to operate standard office equipment such as computers, printers, phones, and copiers.
• Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.

Pay Range:

The expected salary range for this position is $79,000-$90,000 yearly. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable law.

Nothing in this job description restricts Watts’ right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time. This position is “at will,” which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.

#LI (Hybrid)

Watts in it for you:

Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

• Competitive compensation based on your skills, qualifications and experience
• Comprehensive medical and dental coverage, retirement benefits
• Family building benefits, including paid maternity/paternity leave
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Additional perks such as fitness reimbursements and employee discount programs
• Learn more about our benefit offerings here: https://tapintowattsbenefits.com/

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.