Senior Client Intelligence Analyst

We exist for workers and their employers -- who are the backbone of our economy.  That is where Centivo comes in -- our mission is to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills.

As Senior Client Intelligence Analyst you will be responsible for ensuring accuracy and integrity of client data in internal systems and delivering it to external stakeholders. The Senior Client Intelligence Analyst will own all reporting needs for Client Success and will monitor KPIs related to client satisfaction, service level agreements (SLAs), and operational performance. This role will use data analytics and other tools to identify areas of improvement needed in the business, scope out the initiative, and then lead the project through to completion.

Responsibilities Include:

• Develop reoccurring reporting, generate daily reports and build ad-hoc reports as needed to share with clients or internal stakeholders.

• Work with clients to create self-service reports to be used by our market-facing teams based on unique needs

• Measure client performance and regularly report on trends including but not limited to: trends, areas of opportunity, meeting/exceeding goals

• Develop action items for areas where the business is failing to meet goals or agreed upon SLAs

• Effectively work with clients and operational partners to identify business needs and to ensure implementations meet business requirements and appropriately address prioritized needs.

• Assist with creating Process Flows or Standard Operating Procedures on new initiatives or existing processes as needed.

• Function as a liaison between business, technical resources to ensure people, processes, and solutions meet or exceed the needs of our Clients and Operational areas.

• Work with business partners to identify and articulate business requirements in each area. Facilitate brainstorming sessions to review solution options that will solve business needs.

• Proactively identify opportunities and recommend system solutions that increase automation, resolve system deficiencies, and enhance claims processing and reporting to meet and exceed business requirements.

• Participate in the assessment of new technologies, new vendors, and any system enhancements being contemplated.

• Participate in internal and external meetings for plan design, strategy, and setup.

Qualifications:

Required Skills and Abilities:

• Proficient in building new reports and writing queries in SQL, Tableau, Power BI, etc.

• Proficient in data analysis, including SQL, Excel, Tableau, Personify and other commonly used reporting databases.

• Strong customer service skills and a client first mindset.

• Advanced problem-solving skills demonstrated by researching and resolving operational issues in a timely and accurate manner.

• Demonstrated organizational skills and ability to work independently, problem-solve, and make decisions.

• Demonstrated ability to work in a fast-paced environment managing multiple issues with the pressure of production schedules and deadlines.

• Demonstrated ability to work collaboratively and influence others to drive results across multiple cross-functional teams.

• Proficiency in Microsoft Office applications and other web-based software applications.

• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying complex or technical information in a manner that others can understand, as well as ability to understand and interpret complex information from others, including but not limited to reimbursement policy standards.

• Strong interpersonal skills, establishing rapport and working well with others.

Education and Experience:

• Bachelor’s degree in Information Systems, Computer Science, Health Informatics, or a related field.

• 5 years of experience in reporting development, data analysis or business intelligence role within a healthcare organization.

• 3 years of experience working with the following health insurance products: HMO, PPO, HDHP, etc. and funding types: Fully insured, ASO, Level Funded.

• Strong understanding of healthcare regulations (ACA, HIPAA).

Work Location:

• Remote

• Access to Buffalo or NYC office if local

Centivo Values:

• Resilient – This is wicked hard. There is no easy button for healthcare affordability. Luckily, the mission makes it worth it and sustains us when things are tough. Being resilient ensures we don’t give up.

• Uncommon - The status quo stinks so we had to go out and build something better. We know the healthcare system. It isn't working for members, employers, and providers. So we're building it from scratch, from the ground up. Our focus is on making things better for them while also improving clinical results - which is bold and uncommon.

• Positive – We care about each other. It takes energy to do hard stuff, build something better and to be resilient and unconventional while doing it. Because of that, we make sure we give kudos freely and feedback with care. When our tank gets low, a team member is there to be a source of new energy. We celebrate together. We are supportive, generous, humble, and positive.

Who we are:

Centivo is an innovative health plan for self-funded employers on a mission to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. Anchored around a primary care based ACO model, Centivo saves employers 15 to 30 percent compared to traditional insurance carriers. Employees also realize significant savings through our free primary care (including virtual), predictable copay and no-deductible benefit plan design. Centivo works with employers ranging in size from 51 employees to Fortune 500 companies. For more information, visit centivo.com.

Headquartered in Buffalo, NY with offices in New York City and Buffalo, Centivo is backed by leading healthcare and technology investors, including a recent round of investment from Morgan Health, a business unit of JPMorgan Chase & Co.