Business Implementation Manager

Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our  journey as we strive to transform the insurance  carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for ten consecutive years as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our  internal and external communities better everyday! Learn more about why you want to be here!

PURPOSE OF THE JOB

The purpose of the Business Implementation Manager is to direct the efforts of resources and assist in the development of business implementation strategy. This position exists in order to responsibly handle the portfolio for projects including management of the project schedule, cost, and quality of the total portfolio.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Identifies business needs with stakeholders and delivers on IT improvements.

• Recommends and implements policies, processes, and tracking mechanisms to be used by staff.

• Ensures that projects achieve objectives and are executed in a timely manner.

• Reviews and approves project estimates and statements of work for large and complex efforts or those which have a significant business impact regardless of size.

• Facilitates discussions with business and technical stakeholders throughout the requirements definition and functional design process for large projects or those with significant business impact.

• Reviews and approves user training plans for the largest/most complex projects. 

Establishes performance objectives for department staff and reports on accomplishments.

• Directs and monitors the efforts of business analysts on project work plans.

• Manages project timelines for multiple efforts within the portfolio.

• Provides oversight and direction to business analysts on the approach, structure, and content for design review sessions.

• Facilitates and participates in user acceptance testing.

• Leads the effort to obtain agreement from the business owners on desired user documentation. 

Oversees major change analysis activities.

• Serves as the final appeals point for escalated change control issues.

• Collaborates with appropriate parties to bring complex change control issues to a reasonable resolution.

• Communicates the results of these decisions to all affected stakeholders.

• Provides strategic view of the impact of various training efforts and assesses impact on the distribution force.

• Conducts impact analysis stating company and enterprise implications. 

SUPERVISORY RESPONSIBILITIES

This role does not have supervisory responsibilities but may mentor and train analysts.

EDUCATION AND EXPERIENCE

• Bachelor's degree required from four-year college or university in Business, Computer Science, or related field.

• Minimum 10 years of experience managing multiple complex, large-scale, high risk business analysis projects.

• Minimum 3 years of experience managing a department operating budget and providing oversight to others work.

CERTIFICATES, LICENSES, REGISTRATIONS

PMP certification in project management or successful completion of a recognized project management curriculum required. CPCU designation a plus.

KNOWLEDGE AND SKILLS

• Working knowledge managing multiple complex, large-scale, high-risk business analysis projects. 

• Advanced skills in project management processes, tools and techniques, and analyzing/improving business processes with a technology solution.

• Strong leadership, negotiation, presentation and communication skills, competencies in analytical thinking, decision-making, strategic orientation, and results orientation.

• Demonstrated competency in managing, mentoring, and developing staff.

• Proven experience in managing financial and technology resources.

• Extensive knowledge of the insurance business and industry.

PHYSICAL REQUIREMENTS 

Office environment – no specific or unusual physical or environmental demands and employees are regularly required to sit, walk, stand, talk, and hear. 

WORK ENVIRONMENT 

This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment.

We are currently not offering employment sponsorship for this opportunity

#LI-NT1 #LI-Remote

The current range for this position is

This range is exclusive of fringe benefits and potential bonuses.  If hired at ICW Group, your final base salary compensation will be determined by factors unique to each candidate, including experience, education and the location of the role and considers employees performing substantially similar work.

WHY JOIN ICW GROUP?
•    Challenging work and the ability to make a difference
•    You will have a voice and feel a sense of belonging
•    We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match
•    Bonus potential for all positions
•    Paid Time Off with an accrual rate of 5.23 hours per pay period (equal to 17 days per year)
•    11 paid holidays throughout the calendar year
•    Want to continue learning? We’ll support you 100%

ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

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