Business & Government Digital Banking Manager

Leader Bank is looking for exceptionally dedicated team members to join one of the region's fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Bank has become of the most successful banks in Massachusetts with more than $4 billion in assets, more than 400 team members, 6 branch offices, and annual mortgage originations of over $2 billion.
Exemplary products and an innovative spirit have driven Leader Bank's rapid growth over the years, and our team members embrace these values. Our mission is to obsess over our clients, make them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to always be improving our client experience. For our team members, Leader Bank prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion.
Summary
The Business & Government Banking Digital Manager helps to lead strategic direction, implementation, and optimization of the bank's digital banking products and services for business clients. This role is responsible for overseeing platform operations, driving digital transformation initiatives, ensuring regulatory compliance, and enhancing client experience through innovation and collaboration with IT, vendors, and internal stakeholders. The position plays a key role in aligning digital capabilities with business banking goals and client needs, ensuring seamless delivery and continuous improvement of digital banking solutions.
Responsibilities

• Digital Banking Operations
  • Oversee the configuration, documentation, and ongoing maintenance of business online banking services including ACH, Wire, Positive Pay, RDC, Bill Pay, and Mobile Banking.
  • Implement automated monitoring tools for daily operations such as file transmissions, exceptions, notifications, and error reporting.
  • Ensure robust access controls, user entitlements, and cybersecurity protocols across platforms.
• Client Experience & Support
  • Champion client onboarding and digital adoption through tailored training, demos, and engagement strategies.
  • Resolve complex technical issues including online banking access, ERP integration, sweeps, and file mapping.
  • Maintain high levels of client satisfaction through proactive support and relationship management.
• Data & Financial Analysis
  • Perform rate adjustments, account analysis, billing reviews, and reconcile pricing exceptions using data-driven insights.
  • Prepare and maintain operational reports, performance dashboards, and audit-ready documentation.
  • Research and resolve discrepancies across data imports and vendor file confirmations.
• Compliance & Risk Management
  • Conduct digital banking risk assessments and ensure adherence to regulatory standards across ACH, Wire, RDC, and OLB.
  • Collaborate with compliance and audit teams to maintain governance and operational integrity.
• Internal Collaboration & Training
  • Act as a subject matter expert for digital banking across departments, supporting escalations and internal training.
  • Partner with IT, product, and marketing teams to ensure cohesive digital strategy and execution.
  • Lead cross-functional initiatives for platform upgrades, product launches, and vendor integrations.
• Informal Leadership
  • Lead cross-functional projects for upgrades, launches, and integrations.
  • Promote process improvement and documentation to boost efficiency and reduce risk.
  • Drive continuous improvement via change management.
  • Share expertise to support team learning and growth.

Qualifications

• Behavioral Competencies
  • Strategic Vision
  • Innovation
  • Leadership
  • Communication
  • Client Focus
  • Adaptability
  • Attention to Detail
  • Time Management
  • Teamwork
  • Integrity
  • Continuous Improvement
• Technical Competencies
  • Digital Product Management
  • Electronic Banking Systems
  • System Security
  • Financial Software
  • Data Analytics
  • Operational Reporting
  • Compliance & Risk
  • Technical Troubleshooting

Leader Bank offers an excellent compensation and benefits package including: 401k plan with corporate match, medical and dental insurance, and the opportunity to work for a fast growing, local organization.
Leader Bank, N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status or any other protected class.
Leader Bank is an E-Verify® participant.* For more information, click on the links below:
https://www.e-verify.gov/sites/default/files/everify/images/manuals/EVParticipationPoster.JPG
https://www.e-verify.gov/sites/default/files/everify/images/manuals/IERPoster.jpg
* E-Verify® is a registered trademark of U.S. Department of Homeland Security