Business Execution Consultant - ULO Capacity Planner

About this role:
Wells Fargo is seeking a Business Execution Consultant to join the CLO Capacity Planning & WFM Management team. Supporting ULO.
In this role, you will:

• Have sole ownership of Call Center Capacity Plans for 24/7 call centers.
• Become a SME for the businesses we support and the data sources we leverage for reporting. Be fully integrated into operations, know the business, understand key drivers and be in-sync with priorities.
• Leverage data, reporting and insights to monetize performance (translating performance gains to reduced losses, increase capacity, decrease FTE needs, etc.) by improving efficiency and effectiveness of employees.
• Analyze data from multiple sources, identify trends, and bring forward key insights to share the performance story with business leaders in a concise and effective manner.

Required Qualifications:

• 2+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 2+ years of demonstrated experience in sole ownership of Capacity Plans (Forecasting up to 3 years in advance) specifically in inbound & outbound call centers.
• 2+ years of experience using advanced level of proficiency in MS Excel- working with large data sets, including ability to utilize VLOOKUPs, create pivot tables and graphs, and incorporate standard formulas and functions
• Ability to interact with all levels of an organization
• Excellent verbal, written, and interpersonal communication skills
• Demonstrated knowledge of Erlang-C to calculate call arrival pattern intensity
• Demonstrated knowledge of multi-regression analysis
• Demonstrated experience analyzing information from multiple data sources to identify trends and outliers for issue detection and problem resolution
• Ability to interact with all levels of an organization
• Demonstrated knowledge of advanced forecasting methods (ARIMA/ANOVA, etc.)

Job Expectations:

• This position offers a hybrid work schedule
• This position is not eligible for Visa Sponsorship

Location:

• 2800 S. Price Rd. CHANDLER, AZ
• 800 S Jordan Creek Parkway, WEST DES MOINES, IA
• 1525 W W T Harris Blvd, CHARLOTTE, NC
• 401 Las Colinas Blvd W. IRVING, TX

Required location for this position is listed above. Candidate must reside within a reasonable commute to the site location. Relocation assistance is not available for this position.
Posting End Date:
31 Oct 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.