Business Development Representative

Have you struggled to reserve that coveted summer camping spot at a state park? Have you wondered why you’re stuck filling out a paper form to renew a permit? What about not being able to reserve your favorite pickleball court from your phone?

Kaizen Labs is redefining government technology and building solutions across parks & recreation, permitting, citizen engagement, and more. We recognize that incumbent software systems are inefficient and sometimes broken. That’s why we believe residents and public servants across America’s 85,000 government agencies deserve access to modern, trusted software that rivals what we use in our daily lives.

Kaizen’s software currently serves ~1.5 million residents across the country and this number will increase to 7 million in the first half of 2025. Some of our partners include the City of Santa Clarita, MetroParks of Butler County, and the Town of Weymouth. Here is a quick video capturing the essence of our work with Pima County, AZ!

Founded in 2022 and based in New York City, we’re backed by Accel and Andreessen Horowitz. Our team of 25 (and growing) is eager to leave a lasting impact on the public services that are so critical to our health, safety, and wellness.

This role has a travel component to it and requires an individual to have strong autonomy and an entrepreneurial mindset. We find that people who thrive in this role are metrics-driven and also care deeply about our product, mission, and the ability to work at an early-stage startup where you have the ability to make an impact.

We are prioritizing candidates based in the Midwest. You must be comfortable traveling 25 - 50% of the time for trade shows/conferences, customer meetings, demos, and in-person jam sessions with the team.

• Prospecting & Engagement

  • Research and identify potential business opportunities through various channels

  • Identify and qualify prospects to ensure they meet the ideal customer profile

  • Leverage existing customer relationships to build a strong referral network and develop a territory strategy

• Sales Execution & Strategy

  • Work closely with the business development team to build and execute communication strategies and outreach sequences.

  • Lead discovery calls with prospective customers, effectively communicating Kaizen’s mission while understanding customers' needs and pain points.

  • Maintain consistent engagement with prospects by proactively following up with timely communications.

  • Innovate on established and traditional sales processes in local government to find creative ways of reaching our target customers

• Other Ongoing Workflows

  • Collaborate closely with Account Executives to help drive high-qualify demos and customer interactions (i.e. demo planning)

  • Represent Kaizen at in-person conferences and trade shows across the country

  • Learn and leverage various sales enablement tools to drive efficiency in the sales process

  • Regularly update and maintain our sales CRM and track key performance metrics

  • Conduct market research to identify industry and competitor trends

• You appreciate entrepreneurial environments where you have the opportunity to shape processes and offer your opinions

• You want to be surrounded by high-EQ, low-ego individuals

• You’re scrappy and self-directed and don’t need to wait to be told what to do

• You appreciate continuous feedback and collaboration over highly prescriptive and formal feedback

• You enjoy being on the road, meeting customers in person, and developing meaningful relationships with customers

• You are mission-driven and understand our role in improving the lives of residents and public servants across the country

• You possess high attention to detail and excellent organizational skills

• 1-2 years of experience in a BDR or a sales-related position.

• Proficient in sales tools like Salesforce, Gong, Outreach, LinkedIn, and ZoomInfo

• Experience in B2B or B2C Technology and SaaS sales

• Strong communication and collaboration skills with the ability to work in a fast-paced and dynamic startup environment

🩺 Comprehensive Health Coverage

We offer Silver, Gold, and Platinum PPO plans through Oxford (United), with 85% of premiums covered for employees on the Platinum plan, with a $0 premium option

🏥 Dental, Vision & Financial Wellness

You’re covered with Guardian PPO dental and Beam vision plans - Kaizen pays 99% of premiums for employees and 50% for dependents. We also offer:

• 💳 Flexible Spending Accounts (FSA & Dependent Care FSA)

• 🛡️ $100,000 in fully paid life insurance

• 🏦 401(k) access through Guideline

🤰🏼 Parental Leave That Supports Families

Because time with your growing family matters.

• 🍼 16 weeks fully paid for birthing parents and 10 weeks paid for non-birthing parents

🗽 Everyday Support & Flexibility

• 🚆 $50/month toward your commute

• 🏡 One-time setup stipend (up to $750) for your home or NYC office

• 💪 $100/month for wellness or productivity

🎡 Perks That Make Life Better

• 🎉 $250/year for recreation - because fun matters

• 📚 $500/year for professional development - because growth does too

• 🍱 Expensed lunch three days a week when you're in the office

• 💻 Company-provided laptop

🌴 Time Off to Recharge

• 🌅 Unlimited PTO

• 🇺🇸 All federal holidays off

• ☃️ A company-wide winter break during the week of Christmas

Kaizen provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We are committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our organization.

If you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.