Business Development Manager

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm, we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Business Development Manager plays an important role in the organization by performing a number of activities related to the company’s retail sales function. The role is primarily responsible, under limited to intermittent direction, for sourcing and placing candidates for the Loan Officer, Sales Manager, or Branch Manager positions.

Compensation 

This role is an exempt position with a Targeted Salary Range of $56,900 to $85,349 annually.

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

Essential Functions

• Source passive candidates for the positions of Loans Officer, Sales Manager, and/or Branch Manager.
  through outbound activities, including text message marketing, video marketing, cold calling, LinkedIn, Social Media, and all other related recruiting best practices.
• Utilize text message marketing, video marketing, digital marketing, social media, and branding campaigns to recruit loan officers and branch managers to meet established quotas.
• Develop and maintain a network of relationships with existing and prospective Loan Officers and Branch Managers by promoting the creative, dynamic, and competitive advantage of Guild.
• Perform outbound activities, including cold Calling duties to meet established minimum weekly quotas.
• Interview and screen candidates for Loan Officer and Branch Manager positions within an assigned Region.
• Manage all recruiting activity in the CRM and achieve weekly recruiting activity metrics.
• Work with internal team to document business plans and proformas related to the recruitment of Branch Managers and a new branch office.
• With the prior approval of Regional VP, work with Human Resources and hiring manager to develop offer letters and compensation agreements.
• Ensure the set hiring goals are met and provide weekly progress reports to Director, Strategic Retail Growth.
• Respond and maintain email communication in a timely manner within personal and if applicable department email boxes.
• Guide candidates through the onboarding process and ensure every experience is positive, memorable and transparent from sourcing to hire by ensuring timely communication and feedback to candidates at each stage of the process.
• Advocate for candidates while balancing candidate needs with business priorities
• Collect and document competitive intel as it relates to recruiting strategy.
• Perform other duties as assigned.

Qualifications 

• High school diploma or equivalent required, Bachelor’s degree, along with a minimum of three years’ experience as a recruiter in the mortgage industry.
• Proven success cold calling candidates and overcoming objections.
• Prior experience in project management.
• Expert-level knowledge of mortgage business, including overall mortgage lending processes and internal controls, as well as federal, state, and regulatory requirements/guidelines.
• Ability to manage multiple priorities; strong detail orientation and highly organized.
• Works with a strong sense of urgency and responsiveness.
• Passionate about delivering excellence in customer service.
• Demonstrated patience and professionalism when interacting with both internal and external customers.
• Proficiency with data entry, utilizing CRMs, Microsoft Word, Excel, and PowerPoint required.
• Intermediate math skills.
• Ethical, with a commitment to company values.
• Customer Service - Proactive attention to each person.
• Integrity - Do and say what's right.
• Respect - Treat others with dignity.
• Collaboration - Listen and work together.
• Learning - Seek knowledge and strive for improvement.
• Excellence – Deliver the unexpected.

Supervision 

Job Scope:  Responsible for understanding the department/functional area objectives and goals and how own job contributes to achievement of these goals; may contribute insights and ideas on policies, processes, procedures, and efficiency; may recommend changes and enhancements based on analysis and evaluation of circumstances.

Complexity:  Problems are often complex and specialized and may involve unprecedented circumstances; resolution requires investigation, analysis and review of professional/organizational standards.

Impact:  Decisions and actions have an impact on the smooth operation and timeframes of the department, programs/projects; impact on the broader organization is generally indirect.

Interaction/Supervision:  Acts as a mentor/guide to less experienced professional contributor staff in a similar role; works independently and only under general direction; guided by professional standards, desired outcomes, and project plan specifications.

Requirements 

Physical: Work is primarily sedentary; mobility in an office setting.

Manual Dexterity:  Frequent use of computer keyboard and mouse.

Audio/Visual:  Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio, e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.             

Environmental:  Office environment – no substantial exposure to adverse environmental conditions.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package, including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

REQ#: BUSIN018288