Handle inbound customer inquiries (phone, internet, chat), present initial product and financing options, schedule and follow up on sales appointments, use CRM daily, and support team/process development while maintaining positive relationships with sales and dealership staff.
Job Summary: We are looking for a Business Development Coordinator to join our growing team! The right candidate will be a team player with a "can-do" attitude and excellent communication skills. Day-to-day tasks will include initial communication with clients regarding our product and service offerings.
Benefits
- Competitive Pay
- Blue Cross Blue Shield Medical/Dental and Vision on Day 1 of Employment
- 401K after 90 days
- Vacation Time
- Paid Time Off
- Sick Time
- Paid Training
- Career Advancement Opportunities
Responsibilities
- Answer customer calls and establish follows-up with sales appointments
- Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
- Present initial financing options based on customer needs
- Provide customers with initial product information and direct them to the appropriate dealership resources
- Follow up with leads that are not ready to make an appointment or no-show
- Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
- Utilize CRM tracking system daily
Qualifications
- At least one previous role based in customer service experience
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Valid driver’s license
- Positive and hardworking personality
- Strong computer skills
About Us: The Kelly Automotive Group is a family owned and operated dealership group that was founded in 1965. For more than 55 years, we have been the North Shore's premier dealership group. We currently feature Ford, Nissan, Honda, Jeep, Chrysler, Infiniti, Volkswagen and Nissan NV Commercial Trucks. Our motto of "Honest Sales and Excellent Service" have guided us in our approach and is the foundation of our success. We are always looking for exceptional people who can help us provide our clients with the highest level of customer service. We have a simple philosophy that if we hire great people and treat them like family, they will in turn take great care of our customers.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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