Easy Apply
Easy Apply
The Business Analytics Manager will analyze operational data, manage reporting, and lead a team to improve efficiency and performance in logistics and supply chain.
At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.
As we scale our physical product business and global footprint, data-driven operations are critical to delivering a seamless, high-quality member experience. We are hiring Manager, Global Operations to partner with our Operations Group (Supply Chain, Logistics, Fulfillment, Business Systems, Membership Services and Quality) teams to create visibility, drive accountability, and unlock insights that enable better service, lower cost, and faster decision-making.
This role is ideal for someone fluent in data and obsessed with uncovering operational inefficiencies that impact financial performance and the member experience. You will be empowered to shape our data infrastructure, define performance metrics, and drive change across a global ecosystem of vendors and partners.
*This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.*
RESPONSIBILITIES:
- Develop and maintain reporting that monitors fulfillment, logistics, and vendor SLAs across DTC, wholesale, and international operations.
- Generate and drive the strategic analytic roadmap to identify exceptions and inefficiencies across the order lifecycle—shipping delays, stockouts, inventory inaccuracies—and translate them into actionable insights.
- Own core operational metrics, ensuring clarity, alignment, and regular review across stakeholders.
- Partner with Operations, Membership Services, and Finance to improve accuracy, vendor accountability, and overall member experience.
- Collaborate with Data Engineering to improve pipeline reliability and data access across key operational systems.
- Manage, mentor, and grow a team of analysts, fostering a culture of high performance and continuous improvement.
QUALIFICATIONS:
- 6+ years of experience in analytics, operations, supply chain, fulfillment, or logistics in a consumer business (eCommerce, hardware, CPG, or retail preferred).
- A self-serve player-coach; able to take broad business questions, wrangle appropriate data, quickly isolate and model key insights, visualize results and communicate actionable recommendations.
- Strong business judgment and ability to connect operational data to cost, experience, and strategic priorities.
- Clear, concise communicator with a bias for action.
- Demonstrated success in influencing senior stakeholders on strategic direction based on data-driven insights.
- Proficiency in SQL; experience with dbt, Snowflake, or similar ELT/data warehouse platforms.
- Experience leading and developing a team, including driving large projects and mentoring junior analysts.
Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Top Skills
Data Warehouse Platforms
Dbt
Elt
Snowflake
SQL
WHOOP Boston, Massachusetts, USA Office
1 Kenmore Sq, Boston, MA, United States, 02215
Similar Jobs at WHOOP
Fitness • Hardware • Healthtech • Sports • Wearables
Manage a team of engineers developing AI-driven features, ensure adherence to best practices, and foster a culture of innovation and learning.
Top Skills:
AIAndroidiOSSoftware DevelopmentTesting
Fitness • Hardware • Healthtech • Sports • Wearables
Develop automated test software for manufacturing, analyze results, coordinate actions to improve production, and inspire teamwork across teams.
Top Skills:
BleC#C++GitI2CPythonSpiUartUsb
Fitness • Hardware • Healthtech • Sports • Wearables
As a Senior Information Security Engineer, you will lead security initiatives, manage risks, and drive incident response while mentoring others.
Top Skills:
AWSAzureCasbCnappCspmDlpGCPJIRASIEMSoarSwg
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
