Business Analyst

The Business Analyst will focus on achieving optimal performance of service capabilities, including support of existing systems functionality and new development initiatives to expand on opportunities.  They are responsible for working with agile teams and the Product Owners to define and document acceptance criteria.  The Business Analyst will ensure the solutions delivered are of high quality by collaborating with their agile team members and by utilizing appropriate documentation practices for the team.  They are an active team member who participates in the estimation of work required to deliver features that meet the need of strategic initiatives.

Duties and Responsibilities:

• Ensures that key information needed to support Product Owner prioritization is current, accurate, and available in a usable format to drive high quality decisions.

• Guides key stakeholders in development of Business Requirements and partners with development teams to understand functional specifications.

• Ensures user stories are accurate and comprehensive relative to business requirements and acceptance criteria.

• Works with development teams to connect user stories to functional specifications and anticipates/remediates discrepancies.

• Ensures integrity of user stories as they are broken down and refined throughout hierarchy of work items in the product backlog.

• Identifies where intent may be lost or overlooked during the work breakdown and refinement processes through descoping or supplementary requirement elicitation.

• Ensures functional and non-functional requirements with appropriate documentation are represented effectively in the product backlogs.

• Collaborates with the key stakeholders to ensure that the deliverable is properly defined and produces features and solutions that meet or exceed Product Owner expectations.

• Leads the creation of user acceptance testing plans and coordinates execution efforts by defining requirements for test bed data.

• Assists the agile team with internal test execution, inclusive of documenting results, managing and tracking defects, and trouble-shooting issues that arise out of testing.

• Produces comprehensive documentation of business logic and related technical functionality as a reference guide for users.

• Assists in production support process through triage and root cause analysis and proposes efficient solutions to issues open for remediation.

• Evaluates native functionality from third party partners and identifies opportunities to meet business needs.

• Possesses a detailed knowledge of business processes and has suggestions or ideas for improvement.

Required Knowledge, Skills, Abilities and/or Related Experience

• Bachelor’s Degree preferred or other relevant three (3) years’ work experience is required

• Has 2+ years’ experience working as part of an agile team

• Prior experience working with clients and producers preferred; insurance product knowledge is preferred along with proven ability to demonstrate planning and project management skills.

• Strong analytical and problem-solving skills required

• Knowledge of Agile Development Methodologies.

• Practical experience with Azure DevOps required.

• Self-motivated and results oriented

• Excellent written, verbal and interpersonal communication skills required

• Have the ability to work independently and collaborate with internal business partners.

• Takes an innovative approach to problem solving

• Demonstrated leadership and motivational skills in a fast-paced and collaborative work environment.

• Proficiency in data analysis tools and programming languages, such as SQL and Excel ​

Ability to Travel: Up to 10%

Work location may be flexible if approved by the Company.

What We Offer

At Reliance Matrix, we believe that fostering an inclusive culture allows us to realize more of our potential. And we can’t do this without our most important asset—you.

That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.  

Our Benefits:

• An annual performance bonus for all team members
• Generous 401(k) company match that is immediately vested
• A choice of three medical plans (that include prescription drug coverage) to suit your unique needs.  For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
• Multiple options for dental and vision coverage
• Company provided Life & Disability Insurance to ensure financial protection when you need it most
• Family friendly benefits including Paid Parental Leave & Adoption Assistance 
• Hybrid work arrangements for eligible roles
• Tuition Reimbursement and Continuing Professional Education
• Paid Time Off – new hires start with at least 20 days of PTO per year in addition to nine company paid holidays.  As you grow with us, your PTO may increase based on your level within the company and years of service. 
• Volunteer days, community partnerships, and Employee Assistance Program
• Ability to connect with colleagues around the country through our Employee Resource Group program

Our Values:

• Integrity
• Empowerment
• Compassion
• Collaboration
• Fun

EEO Statement

Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.