Business Analyst

This role will require you to work on small to large sized business initiatives to identify, document, analyze and provide solutions related to processing, service and/or technical improvement opportunities under the guidance of a senior product owner.  Business initiatives will include analysis of customer data and remediation of any gaps identified to better support operations processes.

Belong to a team where our vision is to create and support engaging and frictionless customer, producer, and employee experiences to optimize capacity for business growth and support Operations goals.

Position Responsibilities:

Individual Responsibilities:

• Clarify and translate business requirements / objectives into detailed system functionality

• Produce high quality requirement specifications

• Provide support to business areas, investigating operational related problems/inquiries, and recommending and implementing solutions

• Develop new procedure documentation in support of new process, products, or system enhancements

• Drive refinement sessions, ensuring clarity of stories and acceptance criteria for Developers and Quality Engineers

• Provide effective communication with business unit management as well as business partners across Information Technology, Operations, Product & Marketing, Sales & Distribution and other functional teams

• Collaborate with business stakeholders as needed to conduct analysis

• Assist with development of user test plans and testing to validate system enhancements

• Support the Product Owner with various tasks such as assisting with prioritization, reporting, and documentation

​Shared Responsibilities:

• Conduct interviews with business and technical experts to identify and communicate issues

• Work with various teams (business and systems) to ensure that solutions are produced in accordance with the business requirements and are effectively validated

• Assist with testing (UAT, PIV) and user training development

• Attend cross team meetings to gather requirements and facilitate day-to-day discussions

• Create and review user stories to meet business standards and audit criteria

• Monitor feedback and review scans for trends, production issues, and ADA compliance

Required Qualifications:

• University degree or equivalent business experience

• 1-2 years business analysis and/or project management experience

• Ability to handle multiple demands and competing priorities

• Knowledge and understanding of project management methodology and workflow design

• Ability to convey information clearly and effectively through both verbal and written communication

• Good organization, problem-solving skills and analytical ability

• Work well in independent or team basis as situation dictates

• Ability to breakdown complex problems and adapt to a faced-past environment

Preferred Qualifications:

• Experience and understanding of internal and industry insurance business and products offered

• Experience with applications such as Salesforce and Jira

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

• We’ll empower you to learn and grow the career you want

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words

• As part of our global team, we’ll support you in shaping the future you want to see

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

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