The Business Analyst will gather client requirements, configure applications, provide implementation services, conduct training, and support product developments, while managing client expectations throughout the project lifecycle.
StarCompliance software offers highly configurable web-based applications, which automate firm-wide business processes to increase compliance workflow efficiencies while reducing operational risks. The Business Analyst is a client facing role with primary responsibilities for soliciting system configuration requirements and providing implementation services. This involves being an intermediary between the end client, R&D/Product, customer support, and Sales. Through the life cycle of implementations, the Business Analyst will also identify new feature requests and enhancements.
Travel to client site may be required.
Responsibilities
- Identify client-defined configuration requirements
- Produce Functional/Target Configuration Specifications and secure formal sign-off from client sponsors.
- Configure the application to agreed specifications
- Assist client firms with the initial roll-out of the application firm-wide
- Deliver initial client training and implementation support
- Facilitate structured user feedback sessions to identify problem areas and clarify feature requests
- Identify and escalate delivery risks and drive resolution with Professional Services management and Relationship Management for resolution.
- Partner with Product/QA to validate features and fixes; manage defect triage and prioritization through to resolution.
- Transition clients to Customer Support for ongoing support and on-demand assistance
- Provide input to internal processes for managing the development priorities and product roadmap
- Manage client and stakeholder expectations throughout the product lifecycle
- Share and adopt Professional Services best practices; contribute to templates, playbooks, and lessons learned.
- As needed, assist Customer Support during escalations to restore service and protect client trust.
Skills and Experience
- 5+ years in a client-facing Business Analyst / Implementation Consultant role within software or information services.
- Exceptional stakeholder management and interpersonal skills, spanning client business users, technical teams, and executives.
- Strong analytical, requirements gathering and problem-solving skills
- Excellent written and verbal skills to document project requirements and track milestones
- Excellent attention to detail with a disciplined, process-driven delivery approach
- Proactive approach to leading a team, managing a project, and problem resolution
- Strong SQL and HTML skills where the role includes work on Star’s Individual Accountability products
- Hands-on experience migrating clients from legacy or third-party solution
- Financial compliance experience preferred
Transferable Skills, Knowledge or Experience
- Proven ability to collaborate across time zones preferred
- Previous experience of Agile delivery practices Scrum/Kanban ceremonies (backlog refinement, sprint planning, reviews, retros), writing user stories/acceptance criteria, and using tools such as Jira/Confluence preferred
- Previous project management experience is advantageous
- Experience defining, implementing or supporting software in financial services industry preferred
- Working knowledge of codes of ethics and related risk areas (e.g., outside activities, conflicts of interest, personal account dealing, MNPI handling); familiarity with regulatory regimes (SEC/FINRA/FCA/SMCR) is beneficial but not required
StarCompliance Background Checks
All positions require pre-employment screening due to employees potentially having access to highly sensitive and confidential information involving finance and compliance; candidates must be trustworthy and have a heightened sensitivity to protecting confidential financial, professional information. To be eligible for employment with StarCompliance, candidates must undergo a rigorous background investigation with checks including, but not limited to, criminal record history, consumer credit, employment history, qualifications, and education checks.
Equal Opportunity Employer Statement
We prohibit discrimination and harassment of any kind based on race, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, gender identity or expression, marital/civil union/domestic partnership status, veteran status or any other protected characteristic as outlined by country, state, or local laws.
This policy applies to all employment practices within our organisation, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. StarCompliance makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please request a copy of our Equal Opportunities Policy.
Top Skills
Confluence
HTML
JIRA
SQL
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