Make your mark by helping deliver accurate, compliant reporting outcomes that protect customers and the firm. In this role, you will connect business needs to technology delivery through clear requirements, disciplined testing, and evidence-based validation. You will work with cross-functional partners to surface defects early, improve data quality, and accelerate remediation. If you enjoy owning execution details while keeping an end-to-end view, this role offers meaningful impact and variety.
Job summary
As a Business Analyst, Tax Reporting and Withholding in our Tax reporting and withholding team, you will translate business needs into clear requirements and validate solutions through hands-on testing and evidence capture. You will partner closely with Technology, Operations, and business stakeholders to confirm calculations, data integrity, and system outputs align with approved requirements. You will help drive timely remediation of defects and support continuous improvement initiatives.
Job responsibilities
- Elicit, document, and maintain business requirements and end-to-end process flows
- Create and maintain process documentation to support delivery and steady-state operations
- Develop testing deliverables for new functionality and enhancements, including test plans, test cases, and test scripts
- Execute tests, document results, and produce complete, audit-ready testing evidence
- Validate data integrity, system outputs, and critical calculations against approved requirements
- Identify, log, and escalate defects and data-quality concerns, and support triage and remediation activities
- Coordinate re-testing cycles and confirm resolution outcomes meet defined acceptance criteria
- Partner with Technology, Operations, and business stakeholders to refine requirements and resolve issues
- Maintain job aids, procedures, and required supporting documentation
- Monitor and communicate testing status, risks, and outcomes using standard tracking tools
- Identify opportunities to improve quality and efficiency, including process and automation improvements
Required qualifications, capabilities and skills
- Experience eliciting and documenting business requirements and end-to-end process flows
- Experience creating and maintaining process documentation in a regulated or control-focused environment
- Experience designing and maintaining test plans, test cases, and test scripts for system changes and enhancements
- Experience executing tests end-to-end, documenting results, and capturing clear supporting evidence
- Ability to validate data integrity, system outputs, and calculations against approved requirements
- Ability to identify, document, and communicate defects and data-quality issues through to resolution
- Proficiency with Microsoft Excel, Word, PowerPoint, and SharePoint
- Effective written and verbal communication skills, including the ability to align cross-functional stakeholders
- Ability to manage competing priorities, meet deadlines, and adapt in a changing environment
- Ability to work independently with limited day-to-day supervision while collaborating effectively in a team
Preferred qualifications, capabilities and skills
- Knowledge of deposit products and/or deposit operations
- Experience supporting account opening, customer servicing, or deposit operations platforms
- Familiarity with tax reporting and withholding processes and related controls
- Experience with reporting, reconciliation, and/or regulatory-driven processes
- Experience supporting multiple concurrent projects or initiatives
- Exposure to testing governance practices, including evidence standards and audit readiness expectations
All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.
About UsJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
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