Business Analyst, Sales Technology

Manulife/John Hancock is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.

The Sales Enablement Center team is a group of specialists committed to enhancing sales performance and streamlining processes within the distribution team. Their focus is on developing strategies for growth by empowering and equipping our sales team for success.

We are seeking a Business Analyst, Sales Technology to join our dynamic and growing team. This individual will play a key role in continuously improving and enhancing our business technologies and ensuring the integrity of our data through a robust data governance program, all while optimizing our business processes.

This role is responsible for driving continuous improvement across business processes, technology platforms, and user experience.

Key responsibilities include:

• Business Requirements Development: Translate business needs into clear, comprehensive requirement documents and technical specifications across multi‑technology projects.
• Process & Technology Enhancement: Identify opportunities to design, implement, and optimize new and existing business processes and systems.
• Salesforce Administration: Manage Salesforce and third‑party integrations by designing, testing, documenting, and supporting enhancements, resolving issues, and implementing user experience improvements.
• Agile & Best Practices: Ensure solutions follow software best practices within an agile SDLC framework.
• Continuous Improvement: Deliver ongoing enhancements while maintaining a long‑term strategic view of system and process evolution.
• Project Coordination: Support and participate in multiple concurrent initiatives and projects.

Key Behaviors:

• Drive for Sustainable Results: Demonstrates a strong commitment to achieving and maintaining long-term success.
• Commitment to Optimization and Satisfaction: Continuously seeks ways to optimize processes and ensure collaborator satisfaction.
• Willingness to Adapt and Innovate: Open to adapting and experimenting with new approaches to improve outcomes.
• Adaptability: Effectively adapts and supports integrated change to achieve desired results.

Requirements:

• Salesforce Experience: 1-3 years of relevant experience working with the Salesforce platform. Salesforce Certified Business Analyst is a plus but not required.
• Business Analysis Experience: 2-4 years of experience as a Business Analyst.
• Financial Services Experience: 1-3 years of experience in Financial Services or a general understanding of financial services operations.
• Analytical and Critical Thinking: Strong analytical and critical thinking skills.
• Documentation Skills: Proficiency in requirements solicitation and writing, creating process maps, flow diagrams, reference guides, and other supporting documentation.
• Technical Proficiency: High competence and working knowledge of PC-based software such as MS Teams, Excel, Word, PowerPoint, Project, and Windows.
• Systems Knowledge: Familiarity with systems like Salesforce.com products, Salesvue, Seismic, Microsoft Azure/Power BI, and Microsoft O365.
• Salesforce Knowledge: Knowledge of Salesforce's different modules, objects, and capabilities.
• Time Management: Highly motivated with experience managing multiple priorities under tight timelines.
• Problem-Solving Passion: Possess a passion for digging deeper to uncover new approaches and solutions.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see

#LI-JH

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

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