Business Analyst II, Production Operations

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Business Analyst plays an important role in the organization by performing several activities related to the company’s business analysis functions. The role is primarily responsible, under intermittent supervision, for eliciting, analyzing, validating, specifying, verifying, and managing the real needs of project stakeholders, including customers and end users from cross-functional departments. The Business Analyst serves as the conduit between the business and the Information Systems software development team through which requirements flow for medium to complex projects. Experience needed with both Agile and Waterfall/Hybrid methods of Software Development Life Cycle (SDLC).

Compensation

This role is an exempt position with a targeted salary range of $82,506.00 to $118,344.00

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

Essential Functions

• Production Operations Focused Responsibilities:
  • This role will be primarily focused on Production Operations related projects.
  • Interface with various Operations and Technology partners to ensure smooth Production rollouts and ongoing operations. Be proactive with vendors and monitoring releases.
  • Maintain knowledge in requirements gathering and documentation experience with Mortgage Loan Origination Systems (LOS) preferred. Provide technological solutions for supported production systems.
• Business Analyst Focused Responsibilities:
  • Partner with the project sponsor and other Business Analyst(s) to document project objectives.
  • Analyze scope of project in order to identify project stakeholders.
  • Elicit project requirements using interviews, document analysis, viewpoints, etc.
  • Write project requirements specifications and business rules according to standard templates; use natural language to simply, clearly, unambiguously, and concisely convey specifications.
  • Accurately define quality attributes and constraints.
  • Enter, manipulate, and report on business rules stored in commercial requirements management tools (Project Management Database, Wiki, etc.); maintain version control system throughout the project and when developing technical close-out documentation.
  • Establish and implement effective testing strategies to appropriately assess final programming changes; work with other Business or Systems Analysts to identify cross impacts of final programming changes to other areas.
  • Document system changes in short narrative or diagram overviews including all business rules, use cases, and test scripts.
  • Decompose high-level business and user requirements into functional requirements and quality, specified in an appropriate level of detail.
  • Represent requirements using alternative views via flowcharts, diagrams, or scenarios where appropriate; participate in business justification and the prioritization of proposed requirements.
  • Discover and implement ways to reuse requirements across projects.
  • Perform other duties as assigned.

Qualifications

• Bachelors Degree directly related to the position or equivalent, required.
• Minimum four years experience programming/system analysis business process or project management required.
• Relevant experience in mortgage lending and/or consumer lending technology; Experience in mortgage operations segment is highly preferred.
• Experience leading /working with teams in agile setting, managing backlog/release plan, writing and collaborating on epics and user stories strongly preferred.
• Experience in leading or participating in business process improvement initiatives.
• Experience working with XMLs and knowledge of APIs as it pertains to web services and vendor integrations highly desired.
• Analytical skills and a demonstrated talent for scrutinizing complex work processes and streamlining them for increased output.
• Modeling skills necessary to represent requirements information in graphical forms that augment textual representations.
• Understanding of contemporary requirements elicitation, analysis, specification, verification, and management practices and the ability to apply them in practice.
• Excellent verbal and written communication required; able to effectively manage communication with multiple stakeholders.
• Demonstrated ability to interview subjects, facilitate group discussions, gather information, and report on results.
• Strong proficiency with Microsoft Office, JIRA, SharePoint,collaborative cloud-based programs, and third-party task management software applications required.
• Ability to work under pressure, in a fast-paced, data-driven environment.
• Ability to organize and manage multiple priorities simultaneously.
• Self-motivated, with the ability to work independently with a strong attention to detail.
• General to intermittent supervision required, depending on experience.
• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
• Commitment to company values.
  • Customer Service - Proactive attention to each person
  • Integrity - Do and say what's right
  • Respect - Treat others with dignity
  • Collaboration - Listen and work together
  • Learning - Seek knowledge and strive for improvement

Requirements

• Work is primarily sedentary; mobility in an office setting.
• Frequent use of computer keyboard and mouse.

• Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation.

• Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
• Office environment – moderate noise, no substantial exposure to adverse environmental conditions.
• Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow.
• This role requires effective adaptation to workplace stressors, including customer service complaints, security responsibilities, and competing priorities.
• Must be able to adhere to process protocol. Must be able to apply established protocols in a timely manner.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

REQ#: BUSIN018131