Business Analyst, Emerging Technology

Location: Hybrid (Stoughton, MA)

Position Overview:

Shields Health Solutions is seeking a strategic, results-oriented Business Analyst to join our fast-paced Emerging Technology team. As a BA on the Emerging Tech team, you’ll be at the heart of innovation – translating ideas into impactful solutions. You’ll collaborate closely with business stakeholders to define requirements, lead user acceptance testing, analyze issues, and guide successful rollouts. Acting as a strategic bridge between business and technology, you’ll help deliver meaningful outcomes and contribute to the success and growth of the Emerging Technology project portfolio – including the development of our AI Center of Excellence.

The ideal candidate is a clear communicator, a tactical thinker, and a data-savvy problem solver. You’ll bring an entrepreneurial mindset, strong analytical skills, and a passion for people and complex data to deliver insights that keep stakeholders aligned in a rapidly evolving tech landscape.

Key Responsibilities:

• Define and present functional and technical requirements to both business and IT stakeholders.
• Generate complex user stories and develop clear acceptance criteria to support UAT.
• Investigate and resolve issues through detailed analysis and collaboration.
• Deliver weekly updates to stakeholders via streamlined sprint metrics and KPI reporting.
• Identify and implement improvements in reporting, processes, and infrastructure to enhance team efficiency.
• Uncover dependencies and blockers, providing actionable recommendations to mitigate risk.
• Maintain comprehensive documentation – including workflows, data governance and implementation guides – in collaboration with IT and business teams.
• Meticulously prepare and maintain all project artifacts such as functional requirements, action items, decision points, test cases, project timelines, gap analysis, meeting notes and agendas.
• Facilitate project status meetings with stakeholders and cross-functional teams to ensure alignment and progress.
• Proactively suggest enhancements to existing reports, metrics, and analytics to better measure business performance.
• Support automation efforts for KPI reporting and UAT processes to drive scalability and consistency.

Qualifications & Experience:

• Minimum 3 years of experience as a business analyst – exposure to AI technologies and data-driven projects a strong plus.
• Proven ability to communicate complex technical concepts to non-technical and executive audiences.
• Driven by a passion for emerging technologies such as AI, machine learning, and automation, with a proactive mindset towards continuous learning and hands-on experimentation.
• Comfortable leading workshops, discovery sessions, and UAT coordination.
• Must be a highly motivated, results-driven professional with an entrepreneurial attitude who can thrive in a team-oriented, fast-paced environment.
• Ability to translate complex technical concepts into business-friendly language.
• Strong organizational skills to manage multiple priorities and deliverables.
• Proficient Excel and SQL skills preferred.
• Familiarity with data visualization tools (e.g., Tableau), and/or UI design tools (e.g., Figma) a plus.

Education & Certifications:

• Bachelor’s degree in STEM, Finance, Business Administration, Computer Science, or a related field.
• Additional certifications are preferred.
• Additional coursework or certifications in AI, machine learning, or data science is a strong plus.