Business Analysis Manager

The Business Analysis Manager leads, develops, and supports a team of Business Analysts (BAs) to deliver maximum business value through effective systems analysis, requirements gathering, and process improvement. This role sets and enforces best practices, standards, and tools for business analysis and vendor management, ensuring deliverables meet both business and technical needs.
A key focus of this position is building strong partnerships with project managers and business stakeholders, facilitating clear communication, aligning priorities, and ensuring that requirements and project outcomes drive measurable business value. The Business Analysis Manager works closely with senior business and IT leadership to prioritize initiatives, allocate resources, and continuously improve the BA function.
This position requires exceptional communication skills, deep analytical expertise, and the resilience to navigate complex projects with patience, diplomacy, and focus.

KEY RESPONSIBILITIES:
Leadership & Team Development
• Lead, mentor, and coach a team of Business Analysts to enhance skills, consistency, and performance.
• Establish, maintain, and champion standards, methods, and best practices for business analysis across the organization.
• Provide training and professional development opportunities for BAs and programmers.
• Recruit, develop, and retain top talent, managing performance through regular feedback and formal reviews.
Business Analysis Excellence
• Perform workflow analysis, develop workflow diagrams, and recommend process improvements by defining “current state” and “future state” systems.
• Oversee requirements elicitation, impact analysis, and documentation for new systems and enhancements to existing systems.
• Partner with cross-functional teams (Development, QA, UAT, Infrastructure) to ensure solutions align with business objectives.
• Ensure compliance with established standards and practices to deliver high-quality outcomes.
Collaboration with Project Managers & Stakeholders
• Act as the primary liaison between business stakeholders and project managers to ensure alignment of project goals, priorities, and timelines.
• Facilitate requirements workshops, discovery sessions, and status meetings to capture and validate business needs.
• Support project managers in managing scope, identifying dependencies, and mitigating risks.
• Provide stakeholders with timely, accurate project status updates, ensuring transparency and accountability.
• Coordinate resource planning with project managers to balance workload across initiatives.
Project Intake & Resource Allocation
• Assist in the intake and evaluation of project work, assigning BA resources to initiatives as needed.
• Maintain a clear, updated worklist of projects, issues, and priorities for BA and development teams.
• Coordinate project estimation with development teams, delivering accurate cost estimates to stakeholders after requirements completion.
• Work with development teams and project managers to identify dependencies and assist in the creation of realistic project schedules.
• Monitor budget spend across development teams, advising leadership of potential issues.
• Coordinate with vendors (including Comparative Rater providers) to manage deliverables and maintain productive partnerships.
• Triage and coordinate responses to production work orders.
Continuous Improvement & Metrics
• Collect, analyze, and share key performance metrics to drive improvements in BA processes.
• Implement innovative approaches to shorten delivery cycles, reduce rework, and enhance system capabilities.
• Foster a culture of collaboration, transparency, and continuous feedback with project managers, stakeholders, and technical teams.
QUALIFICATIONS
• Bachelor’s degree in Business Administration, Computer Science, or Management Information Systems (or equivalent experience).
• 15+ years of experience in the software development lifecycle, with a strong background in Business Analysis for IT-driven projects.
• 10+ years of BA experience in the Property & Casualty Insurance domain (preferred).
• Proven track record of effectively collaborating with project managers and business stakeholders to drive successful project outcomes.
• Exceptional communication and interpersonal skills to work effectively with diverse stakeholders and evolving priorities.
• Strong strategic thinking, problem-solving, and decision-making skills.
• Experience with web analytics tools such as Adobe Analytics, Google Analytics, and Google Tag Manager (preferred).
• Knowledge of APIs, web services, and related technologies (SQL, XML, HTML, XSLT, JSON) and tools such as Postman, REST API, SOAP UI (highly desirable).
• Project Management or related certifications (preferred).
• IIBA CBAP and AAC certifications (a plus).
• INS and CPCU certifications (highly desirable).
• Proficiency in Microsoft Office Suite.