At MNTN, we put our people first, full stop. This allows our company culture to be defined by our team members and their shared values, like trust, ambition, quality, radical honesty, and compassionate leadership. It’s why we all really love working for the Hardest Working Software in Television™ (and also why we were named one of Ad Age’s Best Places To Work in 2024.)
We pride ourselves on bringing unrivaled performance and simplicity to Connected TV advertising. Our self-serve technology makes running TV ads as easy as search and social, helping brands drive measurable conversions, revenue, site visits, and more. It’s what led MNTN to being named one of Fast Company's Most Innovative Companies in 2023. You can learn more about us and everything we do by visiting https://mountain.com/.
We’re committed to innovation that empowers, not replaces. At MNTN, AI is a tool for growth, enhancing efficiency while keeping a people-first approach. Our goal is to streamline workflows and drive new solutions—without compromising the human element that makes our company great.
So if wanting to do more, own more, and make a bigger impact comes naturally to you, then you may be the person we're looking for to join us in our next stage of growth.
This role will be primarily focused on Intercom administration, ensuring our teams get the most out of the platform, while also supporting cross-functional projects where Salesforce skills (or the desire to develop them) play a role. The ideal candidate will bring deep knowledge of Intercom configuration, be eager to optimize processes, and have (or be motivated to build) Salesforce administrative skills.
What You’ll Do
- Own Intercom administration: user management, permissions, automation, workflows, tagging, and integrations.
- Partner with CSX teams to ensure Intercom is set up to drive customer engagement and operational efficiency.
- Configure and optimize chatbots, campaigns, and conversation workflows.
- Triage and manage incoming platform requests, resolving issues or escalating as needed.
- Maintain data integrity and monitor sync between Intercom and connected platforms (Salesforce, marketing automation tools, etc.).
- Support Salesforce-related projects (with mentorship and training if needed) such as:
- Enhancing Flows, validation rules, reports, and dashboards.
- Assisting with user setup, security, and license management.
- Document system processes, changes, and best practices.
- Continuously look for ways to scale processes and improve user experience across systems.
What You Bring
- 3+ years of hands-on experience administering Intercom (or similar customer engagement platforms).
- Strong understanding of Intercom configuration tools, automation, and best practices.
- Familiarity with Salesforce or a strong interest in learning Salesforce Administration (training and mentorship will be provided).
- Experience with related SaaS applications such as Outreach, LeanData, Marketo, or similar tools is a plus.
- Detail-oriented, documentation-focused, and committed to seeing tasks through to completion.
- Comfortable working in a fast-paced, integrated environment and asking the “why” to deliver thoughtful solutions.
MNTN Perks:
- 100% remote within the US
- Flexible vacation policy
- Annual vacation allowance for travel related expenses
- Three-day weekend every month of the year
- Competitive compensation
- 100% healthcare coverage
- 401k plan
- Flexible Spending Account (FSA) for dependent, medical, and dental care
- Access to coaching, therapy, and professional development
About MNTN:
Our recruiters will always reach out using an email address ending with @mountain.com OR @mntn.com. If you’re contacted by someone without that address and they mention a Reference Code (which we never use), then that ain’t us folks. Tell those trolls to take a hike–you’re waiting to climb a MNTN.
MNTN provides advertising software for brands to reach their audience across Connected TV, web, and mobile. MNTN Performance TV has redefined what it means to advertise on television, transforming Connected TV into a direct-response, performance marketing channel. Our web retargeting has been leveraged by thousands of top brands for over a decade, driving billions of dollars in revenue.
Our solutions give advertisers total transparency and complete control over their campaigns all with the fastest go-live in the industry. As a result, thousands of top brands have partnered with MNTN, including Tarte, Decked, and National University.
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