Brand Manager

Job Description:

Who We Are:

We’re Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C, B2B and public sector organizations to unify commerce operations from product discovery to product delivery.

We’re building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.

Our goal is to be the global backbone of commerce. To achieve it, we’re looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We’d love to hear from you.

Cart.com Fast Facts:

• 6,000+ customers worldwide
• 1,600+ employees globally
• 17 warehouses nationwide, totaling over 10 million square feet of space
• Headquartered in Houston, TX with international offices in Mexico and Poland

Our values:

Cart.com is building a company that is committed to living out these 6 core values:

• Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.
• Think beyond the box: “We’ve always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems.
• Don’t give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.
• Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.
• Work together: We’ve built a team that prides itself on diversity of thought and background. Collaboration is better with contrast.
• Remember to be human: We work hard, but we leave room for the people, places and things that we love.

This position is open to applicants or individuals who are located in or willing to move to AZ, CA,CO, CT,DE,FL, GA, HI, IL, IN, KY, MD, MA, MI, MS, NE, NV, NJ, NY, NC,OH, OR, PA, SC, TN, TX, UT, VA, WA.

The Role:  

The Brand Manager is responsible for driving the performance, growth, and day-to-day operations of key eCommerce accounts within our Marketing-as-a-Service team. This role serves as the strategic lead across multiple service lines, including growth marketing, site and store management, promotional planning, and client communications.

The ideal Brand Manager ensures excellence in execution while identifying new opportunities to add value, drive revenue, and elevate the client experience.

What You’ll Do:

• Lead a portfolio of large to enterprise eCommerce clients, managing timelines, budgets, and cross-functional teams to deliver exceptional results.
• Build and nurture trusted client relationships, positioning yourself as a strategic advisor and expanding our footprint within client organizations.
• Own and lead Quarterly Business Reviews (QBRs), delivering actionable insights and demonstrating the agency’s impact on brand performance and growth.
• Oversee operational teams responsible for the execution of campaigns, promotions, merchandising, website updates, and store optimizations.
• Support the execution of on-site merchandising, including navigation updates, category landing pages, seasonal refreshes, and homepage content to align with brand priorities and campaigns.
• Ensure ongoing accuracy and optimization of product detail pages (PDPs), managing content, pricing, availability, SEO, and imagery to improve customer experience and conversion.
• Collaborate cross-functionally on product launches, site promotions, and limited-time product drops, ensuring consistency across web, email, and SMS touchpoints.
• Partner with creative, merchandising, and marketing teams to deliver seamless digital storytelling and maintain a cohesive brand presence.
• Identify and present new growth opportunities, helping clients scale through innovative thinking, data-driven insights, and industry best practices.
• Continuously improve processes and services, contributing to internal knowledge-sharing and driving a best-in-class client experience.
• Lead client meetings and communications, including executive-level discussions and strategic planning sessions.
• Stay ahead of industry trends and platform updates, bringing fresh ideas and opportunities to internal teams and client conversations.

Who You Are:

• Proven experience managing client relationships, ideally in an agency or eCommerce environment
• Strong strategic thinking and problem-solving skills
• Ability to confidently lead meetings with senior stakeholders
• Strategic familiarity with growth marketing channels including Google Ads, Meta, and other digital media platforms
• Skilled in project management, with experience using tools such as ClickUp, Asana or Monday.com
• Self-starter with the ability to operate independently while also collaborating in a fast-paced team environment
• Detail-oriented with excellent organizational and communication skills

What You’ve Done:

• Experience with eCommerce platforms, especially Shopify and its ecosystem of apps/plugins
• Demonstrated ability to work cross-functionally with creatives, marketers, and technical teams

Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.

All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.

#LI-CS1

Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.