Boston Training Associate

About Blank Street

At Blank Street, we believe that rituals matter, and that great rituals make your life better. With coffee shops across the US and UK, we are working to transform the grab-and-go coffee transaction into an experience that is higher in quality, hospitality, and joy.

What’s brewing

We’re looking for a Training Associate to join the Blank Street team to help us take our barista training program to the next level. In this role, you’ll be at the heart of elevating product quality and customer experience by supporting new baristas and shift leads — from onboarding to accreditation. You’ll coach baristas in-store, and work closely with operations to ensure every location is equipped with confident, capable, and coffee-obsessed team members.

You’ll also play a key role in leading centralized orientations, seasonal drink trainings, new store opening trainings, continued coffee education, and team building events such as Latte Art Throw Downs.

We’re looking for someone who’s passionate about coffee, energized by teaching others, and excited to lead by example. This is an in-person role based in Boston, MA, reporting to the Training and Product Quality Manager.

What you’ll own

• Support the new hire training program by assisting with in-store training, and leading centralized orientations as needed.
• Know our new hire training program inside and out and be able to conduct each of the training sessions to the highest standard.
• Support training the trainers of each neighborhood ensuring they are set up for success and certified to train others.
• Drive your cafes toward higher product quality standards.
• Possess in-depth knowledge of all of our products and recipes enabling you to help maintain recipe & quality adherence in the market.
• Champion excitement for our brand and products as you visit all cafes in your area.

What you'll bring

• A desire to learn more about coffee
• A passion for helping people learn
• Excellent communication & presentation skills
• Passionate about creating exceptional employee experiences
• Strong multitasker with proven ability to balance multiple priorities
• Proven ability to manage time effectively and prioritize tasks independently

Qualifications:

• 2+ years barista experience
• 1+ years training experience
• Expert in milk steaming with precise textures for lattes, flat whites, and cappuccinos
• Consistently pours clean hearts, tulips, and rosettas with intentional technique

Availability Requirements:

Full-time, 45 hours per week with flexibility weekend availability

Benefits:

• Annual Base Salary: $75,000-85,000
  • Blank Street, in good faith, believes that the posted salary range is accurate for this role in New York City at the time of posting. Our salaries are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package. Additional components include equity, healthcare benefits, paid time off and various work perks (commuter benefits, free coffee). Details will be discussed during the interview process. Blank Street may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future.
• Medical, Dental, and Vision coverage. Blank Street covers the full premium for low and mid-tier employee-only plans.
• Paid sick time
• Paid time off + company holidays
• Paid parental leave benefits
• Equity
• Learning and development opportunities. We’re growing and we’d like for you to be a part of the journey.
• A whole lot of Blank Street swag & coffee