Billing Supervisor

Company Overview

Mid-sized Enterprises across the globe are faced with changing internal processes and customer expectations. With limited internal IT staff and fixed budgets, delivering on these expectations is an impossible challenge. 

At Performive, we specialize in partnering with growing mid-sized companies by delivering secure, VMware-based cloud solutions, along with on-demand engineering resources and 24/7/365 Devoted Customer Support. To meet our customers’ needs through our VMware cloud solutions, data protection, and managed security services. With a consistent global platform to leverage, these businesses now have access to solutions that simplify their day-to-day operations. Our customers’ internal IT teams are now entirely focused on driving innovation and business solutions in this demanding, ever-changing, technology-focused era. 

Our team at Performive thrives on success. At the root of our values are driving customer satisfaction through resolving customer concerns with urgency and ownership. Being held accountable by our customers and teammates is not a catchphrase but a way of life.

Position Summary

The Billing Supervisor is responsible for managing the billing cycle from start to finish, ensuring accuracy, timeliness, and adherence to contractual agreements. This individual will work closely with the finance, sales, and service delivery teams to ensure a smooth and efficient billing process, while also mentoring and guiding the billing coordinator.

Responsibilities

• Oversee day-to-day billing operations, ensuring timely and accurate invoicing to clients
• Supervise and mentor billing staff, ensuring best practices and process consistency
• Review and validate contracts, service agreements, and time/expense entries to ensure correct billing
• Ensure proper application of billing codes, rates, and pricing structures
• Identify and resolve billing discrepancies or disputes in coordination with account management and clients
• Monitor and report on billing KPIs and metrics
• Support month-end and year-end close processes with billing-related accruals and reconciliations
• Assist with client audits and provide billing documentation as needed
• Continuously improve billing processes and systems to support scalability and accuracy
• Maintain documentation of billing procedures and workflows
• Collaborate with IT and finance teams on system upgrades, automation, and integration

Qualifications

• 2-3+ years of billing experience
• Prior experience in a Managed Services Provider (MSP) or technology environment strongly preferred
• Familiarity with PSA systems (e.g., ConnectWise, Autotask) and accounting platforms (e.g., QuickBooks, NetSuite)
• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field, preferred but not required.
• Prior management/supervisory responsibilities preferred but not required.
• Strong attention to detail and commitment to accuracy
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment

Compensation & Benefits

• This position is fully remote with a target base salary range of $55-$70k.
• Medical, dental, and vision insurance. 
• Match 100% on the first 4% of your contribution to 401k. 

Performive is proud to be an Equal Opportunity Employer. Applicants are considered for all positions regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.