Billing Specialist

General Summary of Position:

The Billing Specialist is responsible for ensuring the accurate and timely processing of telecommunications service invoices. This role involves utilizing internal systems to manage billing operations, resolve discrepancies, and provide exceptional support for customer inquiries regarding their invoices.

Billing accuracy is our number one priority.  Our focus is on ensuring Granite business rules and customer contracts are accurately entered into our systems to invoice to our customers. We are a growing company with exciting changes and challenges that requires an agile and savvy billing department.  Using a variety of software tools, we pull system data, analyze it and develop new audits.  We work with other teams to update customer accounts and actively work with the IT team to implement system updates that automate and ensure our data is clean.  We are looking for individuals with strong attention to detail who enjoy finding new ways to solve problems and improve processes, and a take-charge person that has customer service skills when needed.

Duties and Responsibilities:

• Participate in the development, testing and on-going maintenance of audits and reports
• Validate activity and changes in the billing system
• Process corrections and updates to customer accounts and services
• Responsible for managing assigned validations and task related to month-end billing clean-up, and generally assisting the team as needed
• Suggest improvements and new ideas to help increase accuracy and proficiency for the team and Granite
• Enter new customer contracts into the system for processing
• Onboarding new Billing Portals and/or connect customers to portals for Premiers and customer service
• Uploading into various billing portals per customer’s request
• Generate and review invoices for accuracy, completeness, and pricing compliance
• Reconcile billing data with service records to support revenue assurance
• Investigate and resolve billing discrepancies, disputes, or inquiries in a timely and professional manner
• Collaborate with Sales, Customer Service, and Finance teams to ensure seamless and efficient billing processes
• Assist in month-end invoicing and reporting
• Provide support for audits and contribute to special projects as needed

Required Qualifications:

• Strong attention-to-detail and analytical skills
• Organizational skills
• Professionalism with customers during portal onboards/uploads
• Perform well in an environment that is goal and deadline driven
• Respond well to pressure
• Ability to stay focused and manage your time efficiently
• Ability to work independently and manage multiple priorities
• Bachelor’s Degree in accounting, finance, or related field
• Proficiency in Microsoft Excel
• Excellent communication and problem-solving abilities

Preferred Qualifications:

• Proficient in Microsoft Access
• Proficient in Microsoft SQL Server Management Studio
• Proven experience working with large volumes of data
• 0-2 years of billing or accounting experience, preferably in telecom or technology
• Familiarity with telecom services and terminology

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled