Similar Jobs at Cox Enterprises
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
As a Billing Specialist II, you will prepare repair orders, verify billing accuracy, create invoices, and communicate with customers regarding billing issues.
Top Skills:
Mitchell OneMS Office
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
The Billing Specialist II creates and submits invoices from repair orders, communicates with customers, and ensures billing accuracy by collaborating with technicians.
Top Skills:
Mitchell OneMS Office
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Provide technical customer support, ensuring satisfaction with products and services; train customers on usage, troubleshoot issues, and liaise with internal teams.
Top Skills:
Genesys Pure CloudSalesforceSQL
The Billing Support Specialist contributes to company objectives by providing frontline, billing-related service and call support to internal and external clients as well as partners and vendors.
The Billing Support team is the first line of contact for customers with billing related questions and interacts with all other Accounting Operations teams, including Contracts Processing, Accounts Receivable, Billing Ops, and Cash Application as well as the F&I, DMS, and other Business leaders and Sales teams.
This is a fully remote position-Monday through Friday currently, 8am-4:30pm EDT (hours subject to change to meet business needs).
Key Job Responsibilities:
Minimum Qualifications:
Preferred
USD 19.57 - 29.38 per hour
Compensation:
Hourly base pay rate is $19.57 - $29.38/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 12/14/2025
The Billing Support team is the first line of contact for customers with billing related questions and interacts with all other Accounting Operations teams, including Contracts Processing, Accounts Receivable, Billing Ops, and Cash Application as well as the F&I, DMS, and other Business leaders and Sales teams.
This is a fully remote position-Monday through Friday currently, 8am-4:30pm EDT (hours subject to change to meet business needs).
Key Job Responsibilities:
- Answer inbound inquiries, via phone and email, from external and internal clients related to Billing
- Reviewing, understanding, and conversing with clients regarding their contract terms, invoicing, and accounts receivable balances
- Presenting information to clients clearly and concisely as well as documenting this information appropriately in Salesforce
- Collaborate within the Finance Team (Contracts, Accounts Receivable, Billing Ops, and Cash App) as well as other internal teams (e.g. Sales, Retention, Business Leadership) as needed to resolve all client inquiries
Minimum Qualifications:
- High School Diploma/GED and 3 years' experience in a related field.
- OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience;
- OR 5 years' experience in a related field
- Experience with Microsoft Word and Excel
- Must be able to multitask and make sound decisions in a fast-paced environment
- Strong verbal and written communication skills, ability to stay calm in high pressure situations, and speak confidently to internal and external clients
Preferred
- Experience with Salesforce, SAP, Oracle RMB preferred
- Experience with Genesys Cloud and High Radius preferred
- Bachelor's degree preferred
- Experience in the Auto Retailing industry preferred
USD 19.57 - 29.38 per hour
Compensation:
Hourly base pay rate is $19.57 - $29.38/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 12/14/2025
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
