About Us!
Founded in 2002, Raptor has partnered with more than 60,000 schools in 55 different countries, including 5,300+ K-12 US school districts, to provide integrated visitor, volunteer, attendance, dismissal, emergency management, and safeguarding software and services covering the complete spectrum of school and student safety.
We are passionate about our mission to protect every child, every school, every day!
About the Role
We are seeking a detail-oriented Billing Operations Specialist to support day-to-day billing execution across our subscription and hybrid software/hardware offerings. This is an individual contributor role that plays a critical part in ensuring accurate deal setup, timely invoicing, smooth renewals, and responsive customer billing support.
This role reports to the Billing Operations Manager and works closely with Sales, Sales Operations, Finance, and Client Services to ensure contracts and billing activity are executed accurately and in compliance with company policy.
Key Responsibilities
Deal Review and Order Management
- Review new and renewal customer contracts for billing accuracy, completeness, and compliance with internal bookings policy and billing requirements.
- Partner with Sales Operations to ensure accurate order entry, contract setup, amendments, and renewals in NetSuite.
- Validate pricing, term lengths, billing schedules, product configurations, and renewal terms prior to invoicing.
- Identify and resolve discrepancies or missing information prior to order processing.
Billing, Renewals, and Churn Support
- Process customer renewals, including term extensions, upsells, downsells, and churn in the billing system.
- Support generation and delivery of renewal invoices and related billing documentation.
- Assist with churn processing and ensure billing and system records are updated accurately and timely.
- Support billing-related month-end activities, including invoice review and reconciliations as assigned.
Customer Billing Support
- Serve as a point of contact for customer billing and renewal inquiries via shared inboxes or ticketing tools.
- Investigate and resolve billing questions related to invoices, renewals, credits, proration, and contract terms.
- Partner with internal teams to resolve complex billing issues efficiently and professionally.
- Ensure a high-quality customer experience through clear communication and timely follow-up.
Process and Data Quality
- Maintain high data integrity across billing and contract systems.
- Follow documented billing and renewal processes and identify opportunities for process improvement.
- Assist with documentation of standard operating procedures as processes evolve.
- Support audits, reporting requests, and ad-hoc billing projects as needed.
Qualifications
- Bachelor’s degree in Accounting, Finance, Business, or equivalent relevant experience
- 3–5 years of experience in billing, order management, revenue operations, or accounting support
- Hands-on experience with subscription billing, invoicing, renewals, or customer billing support in a SaaS or hybrid software/hardware environment
- Experience working with ERP systems
- Strong attention to detail and ability to interpret contracts and pricing structures
- Solid analytical and problem-solving skills with the ability to identify discrepancies and drive resolution
- Strong written and verbal communication skills, including customer-facing communication
- Ability to manage multiple priorities in a fast-paced, deadline-driven environment
- Proficiency in Excel; experience with Word and PowerPoint a plus
Nice to Have
- NetSuite and Suite Billing experience strongly preferred
- Exposure to ASC 606 concepts or bookings policy review
- Experience supporting global customers or multi-entity billing environments
- Familiarity with CRM systems (e.g., Salesforce) and renewal workflows
What's in it for you?
- You join the gold standard in school safety software.
- You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe.
- You will work with diverse teams made up of some of the best minds in the industry.
- You will get exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees.
- You will have access to a robust benefits package that includes:
- Remote-first philosophy
- Flexible paid time off
- Paid parental leave
- 11 Paid holidays per year
- Workplace flexibility
- Affordable health coverage (medical, dental, vision), paid 100% for employee only medical
- 401(k) employer contribution to help you plan for the future
- Company paid life insurance, STD, and LTD
If you are a resident of California, Colorado, New Jersey, New York or Washington, please reach out to [email protected] for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.
Raptor Technologies is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination.
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