Billing Operations Manager

Safety Insurance is proud to be one of the leading property and casualty insurance providers in Massachusetts. We are committed to supporting independent agents and their customers through our unwavering dedication to excellence.  Our success is built on a simple philosophy: deliver the highest quality insurance products at competitive rates while providing exceptional service at every step. 

At Safety Insurance, we don’t just offer jobs – we offer careers that are challenging, fulfilling, and designed to grow with you.

Our people are our greatest asset. A diverse workforce makes us stronger, more innovative, and better equipped to serve our customers. At Safety, we empower our employees to be their best by fostering an inclusive environment and offering resources that support their careers, education, and families. We also understand the importance of work-life balance. That’s why we offer hybrid work options, flexible schedules, and a 37.5-hour workweek.  Conveniently located in the heart of Boston’s financial district, our downtown office is a positive space where employees can stay connected to both each other and the pulse of the city.

Safety’s benefits go beyond the basics. In addition to competitive salaries, our comprehensive benefits package includes:

• 3 weeks accrued paid time off + paid holidays each year
• Health insurance (medical, dental, vision)
• Annual 401(k) Employer Contribution (up to 8% of your base salary)
• 100% tuition reimbursement
• Free on-site fitness center
• Complimentary coffee and breakfast service
• Hybrid work schedules
• Working Advantage Discount Program
• Employee Assistance Program
• …and much more!

Job Summary

The Billing Operations Manager is responsible for customer service and billing operations, develops and manages staff, resolves complex issues, and partners with others to meet the department goals. The role requires strong leadership, communication, problem-solving, productivity, and time-management skills.  This is an in-office role based out of our Boston, MA office.

Responsibilities

• Assigns and monitors team resources to ensure daily operations meet department goals

• Effectively trains, develops, and appraises staff

• Communicates effectively with staff, peers and senior management to articulate ideas, issues, and solutions 

• Serves as the primary billing expert between the team and other segments of the organization

• Takes ownership and resolves any assignment presented to the billing team

• College degree or equivalent experience required

• Customer service experience required

• Strong analytical and problem-solving skills required

• Strong communication skills required

• Strong time-management, productivity, and organizational skills required

• Billing and payment operations experience preferred

• Supervisory experience preferred

• MBA, CPCU, or AIC designation preferred