Billing Operations Analyst

Join Goodwin’s Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team – all business professionals at the firm – you’ll collaborate with colleagues from diverse backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do.
Here, we’re not just supporting a law firm; we’re partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we’re proud to have been recognised as the “Best Business Team” by The American Lawyer.
This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers.

The Legal Operations Analyst is a detail-oriented and analytical professional who plays a crucial role in ensuring the accuracy and efficiency of internal billing processes for billing, ebilling and collections. This role will be responsible for reviewing and correcting time entry narratives, analyzing invoice discrepancies, and collaborating with various stakeholder to maximize revenue recovery. With strong data analysis skills they proactively improve processes and drive automation.

What You Will Do:

• Time Entry Narratives – Review and correct time entry narratives as needed in order to meet billing guidelines and/or billing attorney preferences.

• E-billing Invoice Review & Data Analysis – Analyze invoice short pays by reviewing client billing guidelines, payment discrepancies, and dispute codes. Utilize data analysis to identify trends, assess financial impact, and ensure compliance with contractual agreements.

• E-billing Appeal Evaluation & Strategic Decision Making – Collaborate with attorneys , finance team and leadership to determine whether short pays should be appealed. Assist in evaluating historical trends to develop data insights to support decision making and maximize revenue recovery.

• E-billing Appeal Submission & Resolution Tracking – Prepare and submit well documented appeals through eBilling platforms and client portals. Track,and monitor appeal statuses, generate reports on outcomes, and communicate findings to key stakeholders to improve billing processes and financial performance.

• Develop Playbook – Develop operating process and playbook for e-billing invoice review and appeals.

• Drive Automation – Identify opportunities to automate processes, wherever possible.

• Metrics and Reporting – Develop KPIs and associated reporting to track performance of these initiatives.

• Ad Hoc Projects – Provide support on ad hoc projects as needed.

Who You Are

• Bachelor’s degree required

• 2 + years’ experience as a business or financial analyst or legal operations analyst

• Professional services or law firm experience highly desirable

• Excellent analytical skills and high level of attention to detail

• Strong written and oral communication skills

• Advanced MS Excel skills

• Proficiency with MS Word and PowerPoint

• Experienced in Business Intelligence (and Business Applications) development (Alteryx and Tableau preferred).

• Strong ability to forge relationships and work collaboratively with others

• Ability to protect and maintain confidential and sensitive information

#LI-MS1

Benefits and More

At Goodwin, you will discover your next career opportunity with a rewarding compensation package and comprehensive benefits, including:

• Flexible work arrangements and hybrid work schedule

• Health, dental, and vision insurance

• Life and disability insurance

• Retirement & Savings Plan

• Emergency back-up child and adult care

• Paid vacation, sick time off, and holidays

• Professional development and career advancement opportunities

• Employee recognition and reward programs

• Employee wellness and assistance programs

• Employee discounts and perks

​Consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.

Consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.

Goodwin Procter LLP is an equal opportunity employer. This means that Goodwin Procter LLP considers applicants for employment, and makes employment decisions without unlawful discrimination on the basis of race, color, gender, gender identity or expression, age, religion, national origin, citizenship status, disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or other legally protected status.
To request a reasonable accommodation to participate in the job application or interview process in the US, contact the Benefits Department by email or by phone at 617-570-1800. To request any disability or neurodivergence related accommodations to participate in the job application or interview process in the UK or Germany, please email the Recruiting Department. Any information you provide will be in the strictest confidence, and only used for the purpose of providing the accommodations needed. Requesting accommodations will not adversely affect the outcome of your application.