Billing and Collections Manager

The Billing and Collections Manager oversees the full invoicing-to-cash cycle, managing both the Billing and Collections teams to ensure invoices are accurate, payments are collected on time, and customer accounts are properly maintained. This role is responsible for optimizing processes, ensuring financial accuracy, supporting revenue integrity, and fostering strong cross-functional collaboration to drive operational efficiency and customer satisfaction.

• Manage, mentor, and develop both Billing and Collections staff.
• Oversee daily billing operations, ensuring timely and accurate invoice creation and distribution.
• Maintain and enforce billing policies, procedures, and internal controls.
• Resolve billing errors and collaborate with internal teams (Sales, Customer Success, Operations, Finance) to prevent recurring issues.
• Lead the Collections team to ensure timely follow-up on overdue accounts and reduction of past due balances.
• Develop, implement, and monitor collections strategies and escalation procedures.
• Review aging reports, assign collection priorities, and provide guidance on complex or sensitive accounts.
• Partner with customers to resolve disputes, negotiate payment plans, and maintain positive relationships.
• Validate complex billing scenarios such as subscription, project-based, milestone, or usage-based invoicing (as applicable).
• Maintain audit-ready documentation for all billing and collections activities.
• Identify operational bottlenecks or risks and recommend process improvements.
• Support month-end closing activities, including reconciliations and revenue recognition support.
• Oversee billing and collections system configurations, updates, and data integrity.

• Bachelor's degree in Accounting, Finance, or a related field.
• 4-6+ years of progressive experience in Billing and Collections, with at least 2 years in a management or supervisory role.
• Prior experience managing a billing or collections team (or both). 
• Strong understanding of the order-to-cash process, financial controls, and AR best practices.
• Excellent communication, analytical, and problem-solving skills.
• Proficiency with ERP, billing systems, and spreadsheet tools.
• Experience in a SaaS or subscription-based business model.
• Advanced proficiency in Microsoft Excel (VLOOKUPs, Pivot Tables, complex formulas).
• Exceptional conflict resolution and communication skills, specifically in handling customer escalations.

• Previous experience with Maxio(SaaSOptics) billing software is a plus.
• Experience with systems such as NetSuite, Salesforce, QuickBooks, Zuora, Chargebee, or similar platforms.
• Experience working with a distributed/remote team.

• Great mission-driven team members from diverse backgrounds with a strong company culture
• Competitive pay
• Flexible PTO
• Paid company holidays
• Yearly team off-sites
• Medical, dental, and vision benefits (FSA, HSA & HRA options)
• Basic & Voluntary Life Insurance
• 401k employer match
• Wellness benefits
• Commuter benefits
• Work in an open environment on solutions that are reshaping the way businesses operate
• Fun team events
• Ability to have a big impact
• 10 weeks of paid parental leave
• Fitness reimbursement
• Learning & development funds

• Prolonged periods of sitting at a desk
• Prolonged periods of typing and working at a computer
• Ability to listen and speak over the phone or Zoom calls
• High level of mental concentration and focus

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The annual base compensation range for this position is $100,000 - $115,000. The reasonably estimated total cash compensation (base + variable) range for this full-time position will be $112,500 - $129,375 .

Actual compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualifications, education, experience, and location. Crunchtime has a location-based compensation system, so someone doing the same job in a different city might have a different pay range.

Crunchtime complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].