Billing and Accounts Receivable Specialist

About EliseAI

At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.
By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.

• Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork.
  

• Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place.

With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.

About The Role

Reporting to the Financial Controller, the Billing & Accounts Receivable Specialist will manage collection efforts, identify slow-paying customers, and escalate non-payers to the appropriate teams. They will also handle customer account reconciliations, assist in streamlining the accounts receivable process by identifying areas for improvement, and assist in other accounting-related tasks. EliseAI is expanding its in-house Accounting department with the goal of building a world-class team that supports the company’s growth by aiding other business functions and providing visibility into business performance. The Collections/Accounts Receivable Specialist will play a critical role in settling past-due invoices and improving the company’s cash flow. This position will be based at our headquarters in New York City.

Key Responsibilities

• Monitor outstanding balances, proactively follow up on overdue accounts, and collaborate with customers to address payment concerns. This includes sending account statements, partnering with Customer Success Managers to resolve issues, and keeping detailed, up-to-date records of collections activities and documentation

• Ability to handle large volumes of AR and tailor collection methods based on customer responses or lack thereof

• Support the Billing Manager by preparing and distributing complex accounts receivable invoices for customers using billing platforms like Subscript, NetSuite, and other relevant tools

• Ensure timely receipt and application of payments in NetSuite while maintaining accurate and organized accounts receivable records

• Create customized customer invoices for submission through third-party billing portals

• Maintain up-to-date customer information in Salesforce, NetSuite, and other billing solutions

• Assist with billing portal registrations and compliance efforts by coordinating with customers and, when necessary, collaborating with the legal team, customer success team, and insurance broker

Requirements

• Bachelor’s degree required; major in accounting, finance, economics, mathematics, or a related field preferred

• Minimum 4+ years of relevant experience in billing and accounts receivable; high-growth enterprise, SaaS experience preferred

• Experience with accounting ERP systems in previous role(s) (NetSuite and Salesforce experience preferred)

• Proficiency in Microsoft Office and Google Suite applications, with advanced skills in Excel

• Direct and clear communicator, both written and verbal. Not afraid to speak up

• Strong problem-solving skills and an interest in continuous process improvement

• Comfortable handling and analyzing large datasets, including 100,000+ transactions

We are considering remote candidates, but with preference for candidates based in NYC. Candidates located within commuting distance of NYC, will work from our headquarters 4-5 days per week.

Why Join

Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.

Benefits

In addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits:

• Equity in the company in the form of stock options

• Medical, Dental and Vision premiums covered at 100%

• Fully paid parental leave

• Commuter benefits

• 401k benefits

• Monthly fitness stipend

• Our brand new Midtown south office with an open floor plan, fully stocked kitchen, and company paid lunch

• Fun company social events through our Elise and the City program

• Unlimited vacation and paid holidays

• We'll cover relocation packages from outside of the Greater NYC metro area - we'll make the move exciting, not painful.

Job Compensation Range:

The salary range for this role is $70,000 - $90,000, based on experience. EliseAI offers a competitive total rewards package which includes base salary, equity and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note that employment with EliseAI is on an "at-will" basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [email protected]