Bilingual Implementation Manager (English & Spanish)

Alvys, a leader in the supply chain technology industry, is seeking a talented and ambitious Implementation Manager to lead onboarding across a range of customer segments—from fast-moving SMBs to the most complex enterprises. You’ll be the bridge between our product, customers, and internal teams—owning the full implementation lifecycle from kickoff to go-live.

You’ll tackle high-impact challenges across the logistics industry, helping customers navigate operational chaos and launch with confidence. Whether it’s streamlining a mid-market operation or deploying a multi-phase enterprise rollout, you’ll play a hands-on role in transforming how freight gets moved.

You’ll collaborate closely with our Product team—surfacing customer needs, edge cases, and workflow patterns that shape our roadmap. You’ll also work cross-functionally with Sales and Success to ensure each customer sees long-term value from day one.

• Lead end-to-end implementations for SMB, Mid-Market, and Enterprise accounts—from discovery through deployment and post-launch support
• Build a deep understanding of the Alvys platform and configure it to support a wide range of customer workflows
• Translate messy, undocumented customer processes into clear, structured configurations and action plans
• Troubleshoot issues across integrations (EDI, API, accounting, etc.), collaborating with engineering, support, and product
• Develop and maintain detailed project plans, timelines, and milestones across a range of complexity levels
• Serve as the primary point of contact during onboarding—guiding customers through change with clarity, empathy, and accountability
• Provide feedback loops to Product and Engineering to drive usability, feature enhancements, and roadmap alignment
• Partner with Sales and Customer Success to ensure retention, satisfaction, and growth
• Travel as needed for onsite kickoffs, training, and go-lives (especially for larger or strategic customers)
• Support customers in both English and Spanish, ensuring seamless communication and understanding across all stakeholders

• 3–6 years of experience in implementation, solutions consulting, customer onboarding, or technical project management
• Fluent in both Spanish and English—able to communicate clearly with diverse customer teams across North America and LATAM
• Strong project management skills—organized, proactive, and comfortable running multiple timelines at once
• Product-minded—you think in systems and workflows, and you’re quick to pick up new tools
• Creative problem-solver who thrives in ambiguity and can drive progress without a strict playbook
• Excellent communication and collaboration skills—you speak “tech” and “ops” with equal fluency
• Experience with SaaS platforms is required; familiarity with logistics, TMS, EDI, or API-based integrations is a strong plus
• Knowledge and experience in the logistics and supply chain industry
• Ability to travel across the USA for customer on-site onboardings

What Alvys Offers:

• Competitive salary and benefits package.
• Opportunity to work with cutting-edge technology and solutions.
• Collaborative and supportive work environment.
• Continuous learning and development opportunities.
• Career growth potential within a rapidly growing company.

About Alvys

Alvys is the world’s leading and fastest-growing software technology platform for the transportation and logistics space (TMS; Transportation Management System), a trillion-dollar global industry. Our mission is to help small to enterprise carriers and brokers thrive by boosting their business efficiency. We want to be the backbone of every trucking company, just like trucking companies are the backbone of logistics. We are tomorrow’s TMS, today.

For more information about Alvys, visit www.alvys.com.

Equal Employment Opportunity

Alvys is an equal opportunity employer and as such, we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws.

We are dedicated to growing a diverse team of highly talented people. We’re dedicated to building a workplace where we give each other the strategies, support, and space we each need to thrive—believing in and bringing out the best of everyone.

If you require any accommodations during the recruitment process, whether it be alternate forms of material, accessible meeting rooms, etc., please let us know and we will work with you to meet your needs.

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