Bentley Support Specialist

TYLin is a globally recognized, full-service infrastructure consulting firm committed to providing innovative, cost-effective, constructible designs for the global infrastructure market. With over 3,000 employees throughout the Americas, Asia, and Europe, the firm provides support on projects of varying size and complexity. Together, we enhance conventional designs with smarter, more resilient systems. We provide people with better mobility. We steward precious resources by finding more sustainable solutions.

Job Summary

Are you a Bentley pro with a passion for helping others do their best work? Love solving tricky tech challenges and making digital workflows smoother for everyone? We’ve got a great opportunity for you!
We're looking for a Bentley Support Specialist who’s excited to work across design and tech teams, offering expert-level support on Bentley Design Software (like OpenRoads and OpenBridge) and ProjectWise. You’ll be the go-to person helping our teams work smarter and deliver amazing infrastructure projects across the globe.
This is more than just support — it's your chance to help shape the digital future of TYLin, Introba, and L&B (our family of brands). You’ll join a forward-thinking global team that's always finding better ways to deliver projects and drive innovation in the AEC industry.
This position could be based anywhere in the United States.

Responsibilities & Qualifications

What You’ll Be Doing

• Team up with IT and business groups to support digital tools and workflows – from system updates and software installs to virtual environments and cloud-based solutions.

• Guide project teams on best practices, helping them set up for success from day one.

• Tackle technical issues with confidence and creativity. You're the calm in the storm when challenges pop up.

• Help identify training needs and support upskilling across our design and engineering teams.

• Be part of strategic conversations on improving BIM/CAD workflows across the organization.

• Support our commitment to BIM standards and industry best practices like ISO 19650.

What You Bring to the Table

• 10+ years of hands-on experience with ProjectWise, including setup, access and security management, environments, interfaces, and advanced workflows like renditions and attribute exchange.

• Strong knowledge of Bentley tools – especially OpenRoads Designer, OpenBridge, and MicroStation Connect.

• Solid background in BIM setup, coordination, and software support.

• Experience working on infrastructure projects and digital project delivery.

• A knack for solving problems, thinking strategically, and keeping cool under pressure.

• Excellent communication skills – you’re great with people and love sharing knowledge.

• A degree, diploma, or equivalent higher education is preferred, but we value experience and passion just as much.

Bonus If You Have…

• ProjectWise PowerShell scripting experience.

• Knowledge of ProjectWise caching, iModels, and iTwin cloud solutions.

• Familiarity with other Bentley tools like OpenRail, OpenTunnel, or ProStructures.

• Experience supporting Autodesk tools like Revit, AutoCAD, Civil 3D, or Autodesk Construction Cloud.

• A working understanding of international BIM standards like ISO 19650, COBie, and MasterFormat.

The Kind of Person Who Thrives Here…

• Loves collaboration – you bring people together and get things done as a team.

• Is always looking for smarter, better ways to work.

• Balances tech know-how with strong people skills.

• Can juggle tasks, stay organized, and keep things moving in a fast-paced environment.

• Takes ownership, follows through, and always delivers with integrity and professionalism.

Success Looks Like…

• Getting shoutouts from colleagues for being an awesome support partner.

• Seeing your advice and support lead to smoother projects and happy teams.

• Staying ahead of digital trends and helping your teams do the same.

• Contributing ideas that improve how we work – locally and globally.

 

Additional Information

TYLin is committed to pay equity. As part of that commitment, we have provided the base compensation range of $85,000 - $160,000 annually for this position and local market. We recognize that each candidate brings a unique set of skills, experience, education and competencies to the table that will be reflected in our offer. TYLin is proud to offer exciting career development opportunities.  

#LI-Hybrid

TYLin offers a comprehensive total rewards package. Our benefits may include extensive medical, disability and life insurance coverage, continuing education benefits, paid time off, employee assistance program and a retirement savings plan with company matching contributions.

 

We encourage all candidates to explore our total rewards offering.

 

TYLin is an equal opportunity employer, and we prohibit discrimination and harassment of any type as protected by federal, provincial, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees.  The company and its employees are required to comply with all local health authority, legal or lawful client requirements.