Benefits Manager

We're humans who simply think computers should do more work.

At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.

Job Posted: 10/16/25

Location: Remote - United States

Hi there!

We're looking for a Benefits Manager to join our Total Rewards team and lead the future of health, wellness, and leave programs at Zapier. At Zapier, we’re not just making software—we’re building a platform that helps millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with talented teammates, leverage modern tools, and enjoy the flexibility of remote work.

The Benefits Manager (individual contributor role) will lead Zapier’s global benefits and leave programs, ensuring they remain competitive, compliant, and financially sustainable in support of Zapier’s strategic growth. This role balances strategic planning with operational excellence, co-owns team goals, and influences leadership decisions. As Zapier continues to expand globally, the Benefits Manager will design innovative, scalable, and cost-effective programs that elevate the employee experience while protecting organizational resources.

This role requires deep expertise in U.S. benefits and leave of absence (LOA) programs, with the ability to operate effectively across global markets. The Benefits Manager will report to the Sr. Manager, Total Rewards.

• Our Commitment to Applicants

• Culture and Values at Zapier

• Zapier Guide to Remote Work

• Zapier Code of Conduct

• Diversity and Inclusivity at Zapier

You have 8+ years of progressive experience in Benefits, Leave, or Total Rewards, U.S.-based with strong multi-state expertise and a track record of global program ownership. You’ve led implementations such as carrier transitions and PEO migrations, ensuring compliance, cost efficiency, and a great employee experience.

You have strong analytical and strategic skills. You use data to evaluate trade-offs, influence decisions, and continuously improve benefits offerings. You’re comfortable in Excel/Google Sheets, dashboards, and data storytelling, turning insights into clear, actionable recommendations.

You have excellent written communication skills and documentation practices. As part of a 100% remote team, you communicate complex information clearly and succinctly. You document thoughtfully, maintain accurate records, and keep key stakeholders aligned.

You have strong attention to detail. You act as a subject matter expert (SME) in benefits, leave, accommodations, and wellness, collaborating across People Ops, Finance, and Legal to ensure programs are compliant, scalable, and financially responsible.

You’re strong at time management. You can balance multiple fast-moving projects, work autonomously, and build scalable, efficient processes that support business growth.

You have an AI-first mindset. You’re naturally curious about AI and regularly experiment with automation tools to streamline operations and enhance the employee experience.

• Lead the design, implementation, and management of health, life, disability, retirement, fertility, and other specialized benefit programs across the US, Canada, the UK, Ireland, Spain, and India.

• Own high-impact deliverables such as U.S. Open Enrollment, carrier transitions, and global benefit renewals, with attention to cost-efficiency and compliance.

• Partner with leadership and cross-functional teams to refine benefits processes as the company scales and integrates new entities, ensuring financial stewardship in program decisions.

• Oversee vendor and broker relationships, including proficiency with related contracts, negotiating favorable terms and ensuring high-quality, cost-effective service delivery.

• Lead benefit carrier transitions and implementation of new programs/vendors, ensuring compliance with all regulatory requirements and a seamless employee experience.

• Ensure all benefits programs meet or exceed compliance standards (HIPAA, COBRA, ACA, ADA, ERISA, STD/LTD, FSA, HSA, etc.) and recommend adjustments based on compliance updates, industry trends, and employee feedback.

• Partner with the Sr. Benefits Analyst to lead the design and management of Zapier’s global leave programs (medical, parental, and statutory), ensuring legal compliance and fiscal accountability.

• Partner with third-party providers and payroll to ensure accurate and timely delivery of leaves, salary continuation, and benefits coverage.

• Stay current on evolving compliance requirements (FMLA, CFRA, PFL, ADA, LTD/STD, etc.) and proactively recommend cost-conscious program adjustments.

• Implement new processes and policies to improve both compliance reliability and employee experience.

• Oversee fertility and other specialized benefit programs, ensuring they remain compliant, inclusive, and cost-effective.

• Evaluate new and emerging benefits (e.g., caregiving, financial wellbeing, mental health) through a compliance and cost-effectiveness lens.

• Partner with vendors to ensure programs are delivered effectively and aligned with both budgetary considerations and employee needs.

• Monitor utilization and financial impact of specialized programs, providing insights and recommendations for sustainable improvements.

• Act as Zapier’s global subject matter expert (SME) for benefits and leave, advising executives and People leaders on compliance, financial impact, and program design.

• Build transparent, strategic partnerships with Finance, Compensation, Legal, Payroll, and People Ops to ensure benefits align with organizational goals and budget stewardship.

• Translate technical and compliance-heavy benefits information into clear, empathetic communications for employees and managers.

• Transparently communicate program progress, risks, trade-offs, and financial considerations, influencing stakeholders to achieve alignment.

• Coach and mentor teammates, sharing best practices in compliance and cost-effective program management.

• Increase team capability by sourcing and acting on feedback, inclusively supporting others to achieve shared goals.

• Serve as a culture carrier, leading by example in compliance, financial responsibility, and inclusive decision-making.

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of education or companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact [email protected].

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.