Behavioral Health Advocate, Case Management - Remote

Requisition Number: 2341205
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
As a Behavioral Health Care Advocate you will be responsible for case management of behavioral health and substance abuse cases. You'll have a direct impact on the lives of our members as you recommend and manage the appropriate level of care throughout the entire treatment plan.
Primary Responsibilities:

• Provide case management for eligible individuals, supporting members and their families throughout the treatment continuum
• Complete discharge follow-ups and provide discharge planning support when needed
• Educate members and involve caregivers in care planning and interventions
• Advocate for members and families, providing caregiver support and referrals as needed
• Ensure members understand treatment options and are connected to appropriate resources
• Promote member health, wellness, and optimal psychosocial functioning by identifying caregiver gaps and facilitating education and respite support
• Assess member needs holistically to identify and address care gaps
• Collaborate with providers using solid customer service and communication skills
• Maintain accurate and timely clinical documentation
• Participate in clinical rounds and contribute to quality improvement initiatives
• Conduct condition-specific research to support member care
• Document success stories to highlight program impact

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• One of the following:
  • Independently Licensed Clinician with a Master's degree in Psychology, Social Work, Counseling, or Marriage and Family Counseling
  • Licensed Ph.D.
  • Registered Nurse with 2+ years of experience in behavioral health
• Licenses must be active and unrestricted in the state of residence
• 2+ years of post-licensure experience in a related mental health environment
• Intermediate level proficiency in MS Office Suite including Word, Teams, and Excel
• Dedicated, distraction-free workspace in home
• Access to reliable high-speed internet in home (Cable Broadband, DSL, Fiber)

Preferred Qualifications:

• BSN (for RNs)
• 1+ years of case management experience
• Discharge planning experience
• Chart review experience
• Medical/Behavioral setting experience (i.e., hospital, managed care organization, or joint medical/behavioral outpatient practice)
• Dual diagnosis experience with mental health and substance abuse
• Experience working with the geriatric population
• Experience working with eating disorders
• Experience consulting with facility and/or hospital staff to coordinate treatment plans
• Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.