BCT - Case Coordinator, HHS ACF Office of Refugee Resettlement

About BCT    
We harness the power of expertise and innovation to solve complex social problems, transform lives, and create lasting change. 
   
BCT is a management consulting firm that tackles complex social problems through data analytics, innovative solutions and program management. We believe complex issues are best solved through collaboration. As a result, we employ a multidisciplinary approach that combines domain expertise, research, evaluation, technology, organizational development, and a passion for change.   
   
To learn more about how we live our values of Ubuntu (“I am because we are”) and our mission, go to our website and follow us on social media.   
https://www.bctpartners.com/  
    
The Case Coordinator provides child welfare based recommendations to the U.S. Department of Health and Human Services (HHS), Administration for Children and Families (ACF), Office of Refugee Resettlement (ORR) regarding care and release of unaccompanied children in ORR custody. The recommendations involve safe and timely reunifications with family, transfers and placements, and identifying  unaccompanied children with special or developmental needs and corresponding services.
Case Coordinators work in the field and are assigned to one or more care providers primarily to review unaccompanied children’s cases and provide transfer and release recommendations to ORR staff. The Case Coordinator is responsible for integrating all areas of assessment from the Case Manager, Child Advocates (where applicable) and other stakeholders into a release plan that will provide for the unaccompanied child’s physical and mental well-being. After staffing and reviewing a case, Case Coordinators and Case Managers collaborate on a release recommendation, escalating to the ORR Federal Field Specialists (FFS) for further guidance when needed. Cases requiring escalation may involve significant medical and/or mental health concerns of the child, significant biopsychosocial circumstances of the sponsor, criminal history of the child and/or sponsor, major behavioral issues exhibited by the child, immigrant/legal issues, trafficking concerns, history of physical, sexual, emotional abuse, etc. and home study cases. 
How You Contribute:

• Provide timely reviews and assessments of unaccompanied children and potential sponsors to make recommendations for release (in conjunction with the Case Manager) to ORR .
• Assist with ensuring that children are placed in the least restrictive setting while receiving all appropriate services.
• Meet with individual unaccompanied children and care provider staff at designated ORR-funded care provider sites.
• Provide targeted child welfare-based assistance to care provider staff, as directed by ORR staff.
• Make recommendations for home study and post-release services for at-risk children.
• Make placement recommendations for children who require more specialized levels of care, such as long-term foster care and residential treatment centers.
• Participate in collaborative meetings with local stakeholders.
• Participate in staffing of cases with care providers and designated ORR staff.
• Travel to provider locations as assigned.
• Perform these and other reasonable tasks as assigned by management in support of BCT’s goals and objectives.

All candidates will be required to have a Tier 2 security clearance.  Those without an active Tier 2 clearance must be willing to undergo the Tier 2 Public Trust security clearance process.
What You Bring to the Table:
As no individual candidate meets every qualification, we encourage candidates who meet most of these requirements to apply!

• Master’s degree in social work or a social science related discipline and
  • at least 2 years of demonstrated post-graduate child welfare experience or
  • at least 3 years of demonstrated post-undergraduate child welfare experience, or
• Bachelor’s degree in social work or a social science related discipline and
  • at least 5 years demonstrated child-welfare experience, or
• Bachelor’s degree in a non-social science related discipline and
  • at least 7 years of demonstrated post-degree child welfare experience.
• Prior experience working with immigrant youth and families highly preferred.
• Strong skills in understanding complex family relationships and dynamics and demonstrated ability to review case files and assess/document information from a variety of sources.
• Experience with Tableau.
• Proven ability to effectively communicate to various audiences when speaking and in writing.
• Bilingual in English and Spanish is highly preferred.
• Proficiency with computer, Internet, Microsoft Office (Outlook, Word, Excel, and PowerPoint); experience with SharePoint and Monday.com desirable.
• Experience with video meetings/conferencing (e.g., Skype, Zoom, Adobe, MS Teams).
• Ability to adapt quickly to new applications.

There are multiple factors considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
BCT offers a competitive total compensation package that, for this position, includes a base salary between $75,000 and $90,000 along with a generous benefits package. BCT’s benefits include heavily subsidized medical, dental and vision coverage, fully vested 401k plan with company match, company paid life and disability insurance plans, paid family leave, and a generous paid time off policy.
This is a hybrid position working remotely and at provider locations.  Remote work may be done in any of the fifty United States or Washington, DC. Travel to ORR funded facilities will be required as assigned by ORR. Though we do have staff in all four time zones, BCT Partners works primarily on Eastern Time.  We support and encourage a strong staff community, leveraging virtual communication tools and collaborative work practices. The African philosophy of Ubuntu (“I am because we are”) is an overarching value that influences our leadership and interactions.     
Our Client
The Office of Refugee Resettlement (ORR) serves vulnerable newcomer populations in the United States, such as refugees, asylees, Cuban/Haitian entrants, Special Immigrant Visa (SIV) holders, unaccompanied children, torture survivors, and victims of trafficking. It is housed within the Administration for Children and Families, under the U.S. Department of Health and Human Services (HHS).  ORR is legally required to provide for all unaccompanied children in its custody. To fulfill these responsibilities, the office supports a network of nearly 300 facilities in 27 states.