Backend Software Engineer

Key Responsibilities

• Be on a team supporting a contract endeavor to modernize enterprise systems’ access, reducing manual effort, improving data accuracy, and enhancing transparency for stakeholders.
• Utilizing cutting-edge NLP and LLM techniques.
• Stay up to date with technology and customer experience best practices, to include artificial intelligence (AI), chatbots, and customer feedback tools.
• Write effective, scalable code. 
• Work extremely closely with human centered design experts to implement solutions that are intuitive, responsive, and personalized to each customer’s needs.
• Develop back-end components to improve responsiveness and overall performance. 
• Investigate and debug test failures throughout, updating tests or reporting bugs as necessary and provide test coverage analysis based on automation results. 
• Collaborate with various departments such as customer support, marketing, and product development to identify and address customer pain points, optimize customer journeys, and create a seamless experience across all touch points.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or related field (or equivalent experience).
• 5+ years of experience coding in Python.
• Familiarity and knowledge of DevOps/DevTestOps/DevSecOps best practices.  
• Strong knowledge of CI/CD practices and tooling, with hands-on experience automating build, test, and deployment workflows.
• Solid understanding of how to build pipelines that are scalable, maintainable, and integrated with testing frameworks, code quality checks, and security gates.
• Experience with containerization technology (I.e., Docker or Kubernetes). 
• Experience with Restful API.
• Understanding of one or more different agile methodologies, including Scrum, Lean, or SAFe. 
• Strong interpersonal and communication skills necessary to work effectively with various stakeholders. 
• Ability to work as a team player and deliver results in a remote cross-functional and cross-cultural working environment.
• Excellent problem-solving and analytical skills.
• Must have the ability to obtain and maintain a Public Trust security clearance due to the nature of our work as a government contractor.
• US Citizenship or Permanent Residency required.
• Must reside in the Continental US.

Preferred Qualifications

• Experience at CMS (Center of Medicare & Medicaid) or in the health industry.
• AI experience
• Certifications in cloud platforms (e.g. AWS Certified DevOps Engineer, AWS Solutions Architect).