As Associate Technical Writer, you’ll play a crucial role in crafting clear and comprehensive documentation for our client’s products and services. You will collaborate closely with cross-functional teams, including software developers, product managers, and subject matter experts, to create user-friendly content that enhances the overall user experience and accelerates the adoption of our products.
We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.
If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!
What you’ll do:
- Develop and maintain a range of technical documentation, including user manuals, installation guides, API documentation, release notes, and troubleshooting guides.
- Collaborate with software developers, engineers, and other stakeholders to gather information and understand complex technical concepts.
- Translate technical information into concise and easy-to-understand content for both technical and non-technical audiences.
- Organize and structure documentation effectively, ensuring information is logically presented and easily accessible.
- Ensure accuracy, consistency, and adherence to established style guidelines in all written materials.
- Work closely with product managers and development teams to stay up-to-date with product updates, features, and changes.
- Conduct thorough reviews and edits to improve the clarity, accuracy, and usability of documentation.
- Assist in the design and formatting of documentation to enhance visual appeal and readability.
- Collaborate with the marketing team to repurpose technical content for marketing materials, blog posts, and other external communications.
- Stay informed about industry best practices and trends in technical writing to continually enhance the quality of documentation.
What you’ll need to succeed:
- An active U.S. Government issued Secret security clearance (or higher).
- Bachelor's degree in English, Technical Communication, Computer Science, or a related field.
- A minimum of 2 years of professional experience in technical writing, preferably in the IT and/or cybersecurity fields.
- Excellent writing and editing skills, with a strong attention to detail and grammar.
- Proficiency in using documentation tools such as e.g., Microsoft Word, Confluence, Markdown, etc.
- Familiarity with software development concepts, APIs, and related technologies.
- Ability to work independently and collaboratively in a fast-paced, agile environment.
- Strong organizational skills to manage multiple documentation projects simultaneously.
- Experience working with cross-functional teams and the ability to gather information from subject matter experts.
- Basic understanding of federal IT and cybersecurity oversight.
- Strong portfolio showcasing a variety of technical writing samples.
Like we said, we are big fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.
What we want you to know:
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
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