Investigate and resolve technical customer escalations, support application stability, and coordinate with product and engineering teams on issue resolution. Develop product and workflow expertise, reproduce application issues, recommend fixes, and use SQL and data analysis to assess feature usage, product defects, and required data corrections. The role requires strong communication, stakeholder management, problem-solving, and occasional travel in a hybrid work environment.
Reimagine the infrastructure of cancer care within a community that values integrity, inspires growth, and is uniquely positioned to create a more modern, connected oncology ecosystem.
We're looking for an Associate Technical Solutions Engineer to help us accomplish our mission to improve and extend lives by learning from the experience of every person with cancer. Are you ready to be the next changemaker in cancer care?
What You'll Do
In this role, you'll work with the Flatiron HC Technical Solutions Engineering Team to act as the voice of the customer, bridging the gap between product, engineering, and client facing teams. You'll focus on ensuring a smooth client experience by tackling high priority issues and driving resolution of technical escalations. In this role, you'll have the opportunity to learn the ins and outs of the application and technical infrastructure from experienced team members. In addition, you'll also:
Who You Are
You're a kind, passionate and collaborative problem-solver who values the opportunity to think beyond the way things are. In addition, you're a strategic thinker with exposure to programming.
Extra Credit
Where you'll work
In this hybrid role, you'll have a defined work location that includes work from home and 3 office days set by you and your team. For more information on our approach to hybrid work, please visit the how we work website.
Life at Flatiron
At Flatiron Health, we offer a full range of benefits to support you and your loved ones so you can focus your working hours on improving cancer care and accelerating cancer research, and your non-working hours on everything else life has to offer:
In addition to our robust benefit offerings, visit our Life at Flatiron page to learn how we support continuous learning and celebrate Diversity in the workplace.
Job Compensation Range
Salary Range: $34.62 - $47.59
Preferred Primary Location: NY office
The annual pay range reflected above for this position is based on the preferred primary location of the role which is listed in the job description. Salary ranges for other locations vary from the range reflected above. Base pay offered may vary depending on job-related knowledge, skills, and experience. An annual bonus and equity may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.
We're looking for an Associate Technical Solutions Engineer to help us accomplish our mission to improve and extend lives by learning from the experience of every person with cancer. Are you ready to be the next changemaker in cancer care?
What You'll Do
In this role, you'll work with the Flatiron HC Technical Solutions Engineering Team to act as the voice of the customer, bridging the gap between product, engineering, and client facing teams. You'll focus on ensuring a smooth client experience by tackling high priority issues and driving resolution of technical escalations. In this role, you'll have the opportunity to learn the ins and outs of the application and technical infrastructure from experienced team members. In addition, you'll also:
- Investigate and support resolution of technical customer escalations and ensure application stability for Flatiron clients
- Develop workflow and technical expertise to become a product expert
- Work with other technical solutions engineers, as well as product and engineering teams to investigate, prioritize, track, and resolve application issues through clearly defined steps for reproducibility and recommended corrective actions/fixes
- Use SQL and other data processing tools to understand feature usage and make informed decisions, and take corrective steps in instances that require data updates, edits, or corrections
- Use data analysis techniques to measure the impact of product defects
Who You Are
You're a kind, passionate and collaborative problem-solver who values the opportunity to think beyond the way things are. In addition, you're a strategic thinker with exposure to programming.
- You have a Bachelor's degree
- You have polished written and spoken communication skills and the ability to explain technical topics to non-technical audiences
- You are able to develop hypotheses with limited information to quickly solve ambiguous or complex problems
- You are able to manage and communicate with stakeholders while driving issue resolution and advocating for clients
- You have basic SQL knowledge and the ability to learn other programming languages
- You are able to occasionally travel
Extra Credit
- You have a technical degree (computer science or engineering)
- You have experience in the medical field, particularly working with EMRs and/or medical billing software
- You have experience working with agile scrum software engineering teams
Where you'll work
In this hybrid role, you'll have a defined work location that includes work from home and 3 office days set by you and your team. For more information on our approach to hybrid work, please visit the how we work website.
Life at Flatiron
At Flatiron Health, we offer a full range of benefits to support you and your loved ones so you can focus your working hours on improving cancer care and accelerating cancer research, and your non-working hours on everything else life has to offer:
- Work/life autonomy via flexible work hours and flexible paid time off
- Comprehensive compensation package
- 401(k) contribution to help you reach your retirement planning goals
- Financial health resources including 1:1 financial advice
- Mental well-being tools and services
- Parental benefits and policies including family-building care and generous leave
- Path to parenthood programs supporting fertility, adoption and surrogacy
- Travel support for safe healthcare services
In addition to our robust benefit offerings, visit our Life at Flatiron page to learn how we support continuous learning and celebrate Diversity in the workplace.
Job Compensation Range
Salary Range: $34.62 - $47.59
Preferred Primary Location: NY office
The annual pay range reflected above for this position is based on the preferred primary location of the role which is listed in the job description. Salary ranges for other locations vary from the range reflected above. Base pay offered may vary depending on job-related knowledge, skills, and experience. An annual bonus and equity may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.
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