Nearly half of patients needing medical equipment at discharge don’t get it in time. The ordering process is too convoluted and is still primarily handled by fax. These inefficiencies lead to higher cost of care and poorer patient outcomes. In the most extreme cases, this equipment means life or death. At Parachute Health, it is our mission to make sure that every patient gets what they need, when they need it. We achieve this by driving efficiency through digital connectivity into every aspect of the ordering process, making it delightfully simple.
We’re leading the charge with a platform that is 10 times faster than the status quo. We connect with major hospitals, payors, and suppliers of life-saving products. Our vision of a “delightfully simple” digital ordering experience for clinicians pushes us forward to transforming the world of post-acute care.
We’ve built a strong network of clinicians, suppliers, health plans, and patients that we serve every day—but we’re ready to amplify our story in a bigger, more systematic way. That’s where you come in.
What You’ll Do
- Consulting - Act as the expert on Parachute platform capabilities and integrations, supporting our Customer Success teams in crafting and delivering solutions for our strategic customers
- Onboarding - Onboard suppliers of medical equipment and supplies to the Parachute Platform, partnering with their leaders to drive rapid growth of Digital Ordering across the marketplace
- Digital Transformations - Develop ongoing strategy for the application of Parachute features and products within existing customer workflows.
- Activations - Implement our innovative workflows, enabling a digital command center for any patient’s needs
- Data Reporting - Develop and share insights externally to collaborate on opportunities/challenges cross-functionally
- Process Improvement - Identify and execute on process improvements to make our onboarding and transformation process more effective
- New Product Launches - Show partners the delightfully simple experiences we build and roll them out, communicating feedback to our Product and Merchandising teams to support customer launches and ongoing initiatives.
- End User Training - Roll-up your sleeves to lead demos & trainings tailored for each partner and ensure users have appropriate support
- Documentation - Synthesize best practices to develop standard playbooks for our solutions and offerings, including technological and workflow assessments that lead to templated roadmaps for customers
Requirements
- Minimum 5 years of experience in consulting or project-based work in healthcare
- Experience with set-up, configuration, technical integration, or administration of a SAAS product, ideally in the healthcare industry
- Experience with complex project management and ability to guide stakeholders through large-scale organizational transformation
- Broad knowledge of the Durable Medical Equipment (DME) landscape
- Exposure to AI solutions, digital workflow automation, or system interoperability is a strong plus.
- Experience using Excel (advanced), Tableau, HubSpot, and JIRA a strong plus
More About You
- Strong communicator who can extract and synthesize info from experts
- Enthusiastic about using technology to better patient outcomes
- Demonstrated leader and self-starter within a cross-functional team
- Strong business acumen with ability to translate strategy to prioritized tactics
- Process oriented; develop roadmaps to operationalize account strategy
- Problem solver; adaptable with a relentless solutions mindset
- Quantitatively focused; data-driven decision maker with analytical toolkit
Benefits
- Medical, Dental, and Vision Coverage
- 401(k) Retirement Plan
- Remote-First Company with the option to work at our office located in New York City
- Equity Incentive Plan
- Annual Company-Wide Bonus (up to 15%)
- Flexible Vacation Policy
- Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
- Monthly Internet Stipend
- Annual Home Office Stipend
- Co-Working Space Reimbursement
- Annual stipend for education and development
Base Salary
$100,000-$145,000
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We are proud to be an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
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