Associate, Service Management

To be considered for this position, applications and resumes are accepted only through our careers site by directly applying to the posted job. We do not accept unsolicited resumes or sales solicitations from staffing agencies. Any OCC employee wishing to submit a referral must do so through their Workday account. Any resume submitted outside of an active job posting will not be considered for employment.

What You'll Do:

The Senior Associate - Service Management (Discovery Administrator) is integral to maintaining and enhancing the ServiceNow Discovery Configuration, or integration with other federated discovery sources, for a mature infrastructure landscape that includes on-premise, virtual, cloud, and containerized assets. This role will be responsible for participating in the development and deployment of ServiceNow Service Mapping via tag-based mapping and identifying alternatives solutions where necessary to ensure a comprehensive diagram of OCCs infrastructure. In addition, this role will work with OCCs ServiceNow Platform team to architect, design, develop and deploy solutions utilizing the platforms we maintain to support the needs of the IT Service Management team. The candidate must be able to solve problems creatively, communicate effectively, and proactively engage in technical decision making to achieve these objectives. This individual will be a team player and work well with business, technical and non-technical professionals in an agile environment.

Primary Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.

• Responsible for the administration and development of ServiceNow Discovery and integration with federated discovery sources

• Contribute to design, technical direction, and architecture to build fit for purpose solutions

• Actively participates in creation and review of both business and technical user stories, providing constructive feedback and input on both work effort estimation as well as architecture/design improvements

• Embrace industry best practices like continuous integration, continuous deployment, automated testing, TDD etc.

• Follows agreed upon SDLC procedures to ensure that all information system products and services meet both explicit and implicit quality standards, end-user functional requirements, architectural standards, performance requirements, audit requirements, security rules are upheld, and external facing reporting is represented

• Performs application and project risk analysis and recommends quality improvements

• Write automation scripts using common automation tools

• Interface with 3rd party applications using API’s.

• Participates in or leads projects of low to moderate complexity.

Supervisory Responsibilities:

• N/A

Qualifications:

The requirements listed are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

• 2-3 years’ experience in implementing ServiceNow or similar platforms for ITSM and related modules

• Comprehensive understanding and background in ServiceNow Discovery, including designing and implementing MID-Servers, Cloud Discovery, and how it should populate the CMDB

• 2-3 years hands-on experience designing, implementing, and managing ServiceNow Discovery, including ServiceNow Cloud Discovery, Cloud Storage, Cloud Functions, Cloud APIs, Cloud Containers, etc.

• 1-3 years hands-on experience managing service mapping

• Experience developing, documenting, implementing, and maintaining ServiceNow Discovery governance processes, procedures, policies, and related documentation

• Experience must include knowledge of, and the ability to properly interpret and act on, CI IRE rules, discovery logs (e.g.: errors), patterns and probes (e.g.: debugging)

• Knowledge of protocols such as HTTP, TCP, SNMP, SOAP, and REST

• System administration experience using SHELL/BASH and / or PowerShell

• Familiarity with XML and JSON/script language concepts

• Strong analytical and problem-solving ability

• Resourceful, takes the initiative to accomplish goals and objectives

• Excellent communication (written and verbal) and interpersonal skills with technical and non-technical audiences

Technical Skills:

•  Strong understanding of:

  • Various IT systems

  • Cloud technologies

  • ServiceNow Administration

  • ServiceNow Discovery

  • ServiceNow Service Mapping

  • Solid understanding of systems administration

  • Solid understanding of network technologies

Education and/or Experience:

• Bachelor's degree in a related area

• 1-3 years of related experience

  • Minimum 2 years’ experience working in an IT related field

  • Minimum 2 year’s experience working with ServiceNow

Certificates or Licenses:

• None

About Us

The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at www.theocc.com.

Benefits

A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include:

• A hybrid work environment, up to 2 days per week of remote work
• Tuition Reimbursement to support your continued education
• Student Loan Repayment Assistance
• Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely
• Generous PTO and Parental leave
• 401k Employer Match
• Competitive health benefits including medical, dental and vision

Visit https://www.theocc.com/careers/thriving-together for more information.

Compensation

• The salary range listed for any given position is exclusive of fringe benefits and potential bonuses. If hired at OCC, your final base salary compensation will be determined by factors such as skills, experience and/or education.
• In addition, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
• We typically do not hire at the maximum of the range in order to allow for future and continued salary growth. We also offer a substantial benefits package as noted on www.theocc.com/careers
• All employees may be eligible for a discretionary bonus. Discretionary bonuses are based on various factors, including, but not limited to, company and individual performance and are not guaranteed.

Salary Range

Incentive Range

This position is eligible for an annual discretionary incentive compensation award, for which the target range is listed above (see Incentive Range). The amount of such award, if any, will be based on various factors, including without limitation, both individual and company performance.

Step 1
When you find a position you're interested in, click the 'Apply' button. Please complete the application and attach your resume.  

Step 2
You will receive an email notification to confirm that we've received your application.

Step 3
If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location. 

For more information about OCC, please click here.

OCC is an Equal Opportunity Employer