Join ShopMy – Powering the Future of Digital Marketing
ShopMy is revolutionizing digital marketing by seamlessly connecting brands with top talent. From discovering rising creators and executing gifting campaigns to sharing commissionable codes and streamlining communication, we empower the world’s leading brands to build dynamic, high-impact creator programs. Today’s most influential creators use ShopMy to earn tens of millions in commissions from creating monetizable links, collaborate directly with brands and build digital storefronts with millions of products.
We’ve just closed an incredible $77m Series B funding round led by Bessemer, fueling our mission to redefine the creator economy. If you're passionate about delivering exceptional product solutions and shaping the future of digital marketing, we want to hear from you!
About the Role
We are adding a new Product Support Associate to our Product team, where you will help deliver an exceptional support experience for the brands who use ShopMy.
In this role, you will be on the front lines of helping brands unlock the full potential of the ShopMy platform. It’s an exciting opportunity for someone early in their career who is eager to dive into the technical side of our product, sharpen problem-solving skills, and play a key role in supporting both our customers and our internal teams.
Your Impact in the Role
- Assist the Product Support team in managing inbound support requests from brands, ensuring timely and accurate resolution.
- Troubleshoot technical issues and escalate complex cases to senior Product and Engineering when needed.
- Document and maintain accurate records of product issues, recurring trends, and user feedback.
- Contribute to building out support resources, including FAQs, help guides, and knowledge base articles.
- Partner with cross-functional teams to surface valuable customer insights that inform product improvements.
- Support ad-hoc projects across the Product organization, contributing to process improvements and efficiency.
You Are Energized By
- Helping users solve problems and making their experience seamless.
- Translating product features into simple, brand-friendly language.
- Learning the technical aspects of a fast-scaling SaaS platform.
- Working in a fast-paced, dynamic environment where every day brings new challenges.
What We Are Looking For
- Bachelor’s Degree
- 1–2 years in customer support, product operations, or related roles (internships and entry-level experience welcome).
- Strong written and verbal communication skills with the ability to relay technical concepts clearly.
- Highly organized and detail-oriented with the ability to manage multiple requests.
- Proficiency with tools such as Google Suite, Microsoft Office, and Zoom.
- Eagerness to learn new systems such as Zendesk, Intercom, or Jira.A team player with a customer-first mindset.
Bonus Points
- Experience working in a startup or high-growth SaaS environment.
- Familiarity with customer support tools (Zendesk, Intercom, Jira).
- Knowledge of the creator economy, affiliate marketing, or e-commerce platforms.
- Ability to prioritize and execute effectively under tight deadlines.
The provided salary range is base salary, exclusive of bonus potential or commission and is a good faith estimate of cash compensation. ShopMy is flexible pending candidate's experience and how our business needs evolve throughout the search. Every employee of ShopMy receives equity on top of cash compensation!
ShopMy offers a bundle of benefits on top of being a great place to work.
Our teammates are provided benefits such as:
- Medical & Dental Coverage at 70%
- Equity in ShopMy
- Flexible PTO
- 14 weeks of parental leave
- Reimbursements up to $200/month to spend on teammate outings
- 401k program (3% automated contribution from ShopMy!)
- Wellhub Membership
- Company retreats
- Opportunity to monetize your influence- all employees build out a ShopMy page!
- Birthday PTO
Top Skills
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