Associate Product Manager

Who We Are
 

At VPL we modernize clinical supply chains to support healthier patients. Our technology-driven solutions and consultative customer experience empower health systems and outpatient pharmacies to build smarter, more resilient supply chains. With over 700 hospitals and a 97 percent customer retention rate, we’re trusted to deliver transparency, cost savings, and peace of mind. 

What We’re Looking For 

As our new Associate Product Manager, you will be the "force multiplier" for our Product team. While our Senior PMs focus on long-term market strategy and commercial growth, you will own the tactical execution that brings those strategies to life. 

This is not just a "requirements writing" job; it is an apprenticeship in Product Management. You will learn the art and science of building software for the healthcare logistics space, with a clear path to growing into a full Product Manager role. 

What You'll Do 

• Own the Details (Backlog & Requirements): You will translate high-level strategies from the Senior PM into clear, actionable user stories and acceptance criteria. You ensure the Engineering team always has a "Ready" backlog of work. 

• Guard the Quality (UAT & Testing): You are the first line of defense for our users. You will perform User Acceptance Testing (UAT) to ensure that what we built actually solves the problem and matches the design—before a customer ever sees it. 

• Coordinate the Release: You will act as the "glue" between Product, Marketing, and Support. You will draft release notes, update internal documentation, and ensure our Implementation teams know exactly how to turn on new features. 

• Analyze the Data: You won't just guess; you’ll look at the numbers. You will track usage metrics and analyze support tickets to identify bugs or friction points that need to be prioritized in the next sprint. 

• Unblock the Team: You will attend daily stand-ups and serve as the primary point of contact for developer questions ("What happens if the user clicks 'Cancel' here?"), allowing the Senior PM to focus on customer meetings.
  

What You'll Bring 

• The Ultimate Utility Player: You are hungry to learn and believe no task is "too small." Whether it’s fixing a typo in a wiki or re-organizing the Jira board, you take pride in operational excellence. 

• Tech-Savvy, Not Code-Heavy: You don’t need to be an engineer, but you are comfortable talking to them. You understand how data flows through a system and aren’t afraid to dig into the logic of a logistics workflow. 

• A Clear Communicator: You can take a complex, messy conversation and turn it into a bulleted list of action items. You know how to say "No" or "Not yet" kindly but firmly. 

• Customer-Obsessed: Even though you are handling the details, you understand that there is a patient and a clinician at the end of every shipment. 

Nice to Have 

• 2–4 years of experience in a relevant role (e.g., Business Analyst, Project Coordinator, Customer Success, or Operations). 

• Experience working with agile teams or ticketing systems (Jira, Azure DevOps, etc.) is a major plus. 

• Strong organizational skills; you rarely let a detail slip through the cracks. 

• A genuine interest in Pharmacy Operations, Healthcare, Logistics, or Supply Chain tech 

Why Join This Team? 

• Mentorship: You will work directly with experienced Senior Product Managers and a VP of Product who are invested in your career growth. 

• Impact: You aren't just shipping buttons; you are helping health systems save money so they can invest more in patient care.