Associate, People Operations

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible.
At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach and Kate Spade New York - was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We're always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
Job Title: Associate, People Operations NA
Primary Purpose: Reporting to the Sr. Manager, People Operations North America, the Associate, People Operations role will be responsible for 'end to end' HR Shared service delivery across North America, including compliance and continuous improvement.
The successful individual will leverage their proficiency in HR Operations/Employee Experience to...

• Resolve incoming HR transactions requests and inquiries through ServiceNow HR case management system relating to a variety of areas including but not limited to onboarding, benefits, leave and disability programs, reimbursement programs, unemployment, compliance, and offboarding

• Support escalated Tier 3 TPS escalation tickets that require a higher level of intervention and ensure proper closure by providing guidance to TPS. This role will be responsible for resolving Tier 3 tickets for People Operations team from both the general employee population and HR business partners and Centers of Excellence (COEs), in collaboration with the Sr. Manager and HR Coordinator.
• Guide, support, maintain and administer HR programs, policies, and procedures
• Administer Hybrid/Remote Work Arrangements & Stipends
• Coordinate updates to Corporate and Retail Holiday calendar with Sr. Director, People Operations NA and EMEAI and Communications Team
• Recommend system enhancements for HR systems; participate in required implementations or upgrades.
• Support sending letters for employee signature or filing through Tapestry's Document Management System Manage and maintain People Services/HR Ops content across company intranet sites and document management tools: policies, processes, plans documents
• Participate in HR functional work teams for process enhancement, service buildout and other project related work
• Rotate with HR Coordinator as presenter for People Services during new hire orientation
• Serve as back-up to the HR Coordinator, which includes but not limited I-9 audits, employee collections, employment verification request, etc.
• Perform other duties as assigned

The accomplished individual will possess...

• Knowledge and experience in technologies, tools, and applications, such as SuccessFactors, Workday or equivalent HRIS systems, PeopleDoc (UKG). Working with formal case management systems such as Neocase, Service Now or SalesForce HR is a plus
• Ability to clearly and concisely present information and respond to questions from employees, managers and customers
• Ability to analyze issues and determine appropriate solutions
• Ability to gather, synthesize and analyze data, draw conclusions and summarize recommendations
• Ability to create and maintain project plans and procedural documents
• Excellent communication and PC skills in MS Office
• Ability to multitask and manage a fluctuating workload

An outstanding professional will have...

• 1+ years of experience in HR Operations, shared services or employee experience environments, exposure to outsourced or high-volume HR models strongly preferred; equivalent combination of education & experience will be considered.
• Strong customer service mindset with professionalism and discretion when handling sensitive information.
• Highly organized, detail oriented, and able to manage multiple priorities in a fast paced environment.
• Sound judgment, strong communication skills and a collaborative approach to problem solving.

Our Competencies for All Employees

• Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale
  and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
Americans with Disabilities Act (ADA)
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [email protected]
#LI-KS1; #LI-HYBRID-FLEX; Visit Tapestry, Inc. at http://www.tapestry.com/
Work Setup: HYBRID-FLEX
BASE PAY RANGE $65,000 TO $70,000 ANNUALLY
*Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.
Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits .