Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.
Summary of Position
People Ops Associate is a critical role to the People & Culture team effectiveness. This candidate brings the HR support model by establishing a high quality, service-driven HR operations function. The Associate is responsible for improving HR operations, transactional processes, and establishing best practices to ensure HR operations are running smoothly and efficiently. The candidate must demonstrate a customer centric attitude, a sense of urgency, and thrive in an innovative, faced paced environment.
The candidate is responsible for the operational delivery across a broad range of employee life-cycle experiences such as onboarding, employee self-service assisted support, performance and development rewards, talent movement and off boarding. As the catalyst for People Ops the candidate will assist in the Human Capital Management solution strategy with the global launch of our new HR Core Solution. People Ops team holds the key accountability for HR privacy, risk and compliance.
Essential Duties and Responsibilities
Review new hires on-boarding material, including forms, policy acknowledgement and other documents to ensure that all required information has been collected and properly maintained in the applicants/new hires digital personnel file
Obtain I-9 documentation, E-Verify within required time frame
Manually enter data into the HRIS system
Identify and resolve discrepancies within the HRIS system
Maintain transactional work, for new hires, re-hires, employees, interns, contractors and exits.
Audit the HRIS systems and processes and ensure regulatory compliance, effectiveness, efficiency, and data security & integrity
Perform complex technical and administrative duties to support People Ops.
Maintain process documentation and streamline operational processes.
Deliver high quality and professional, consistent service delivery to all internal customers and partners and follow Standard Operating Procedures
Fosters a culture of continuous improvement that delivers scalable support to the business.
Monitors reoccurring issues, systems/data or process gaps and proactively identifies potential sources of increased efficiency and enhancements.
Works in collaboration with IT team to ensure efficient onboarding and exiting of team members
Meet professional obligations through efficient work habits such as meeting deadlines, honoring schedules, coordinating resources in an effective and timely manner.
Supervisory Responsibilities: None
Qualifications Required for Position
Bachelor’s degree or equivalent combination of education and relevant experience
A minimum of 5+ years progressively responsible experience providing shared service support & analytics in a fast paced, tech environment
Experience with Microsoft Suite, Google Drive, SharePoint
Experience using Workday /SAP / HRIS systems a plus
Able to compile, sort and analyze data from multiple sources
Analytical skills with the ability to interpret data and identify trends
Attention to detail and strong organizational skills with the ability to prioritize, problem solve, and multi-task
Proficient in HR Operations principles and practices
Ability to efficiently coordinate multiple projects under the pressure of tight deadlines
Displays a growth mindset to continually learn and grow
Focused on solving issues with a sense of urgency
About Us
Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.
The base salary range for this position is $60,000 - $65,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2025. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.
Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Why Join Teladoc Health?
A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.
Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.
Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.
Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.
Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.
Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.
As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.
Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.
Top Skills
Teladoc Health Boston, Massachusetts, USA Office
Boston, MA, United States
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