Associate Key Account Manager

Associate Key Account Managers (KAM) play a critical support role in managing strategic customer relationships within a defined territory. Working closely with a Senior Key Account Manager, you’ll help drive customer engagement, coordinate account activities, and contribute to revenue growth under a shared quota model. Even though you’ll be selling into our installed client base, you’ll work alongside our Senior KAMs to support our customer renewals and contracts as well as find and close expansion opportunities. You will partner with a cross-section of internal stakeholders to drive the resolution of client issues. You’ll also be a key member of the team working to migrate our current enterprise clients to our newest hardware and solutions. If you love building relationships, solving problems, and selling into an existing client base, then we want to talk to you!

You’ll Get To:

• Assist the Key Account Manager in the execution of strategic account plans and customer engagement strategies.

• In coordination with the KAM, identify expansion, upsell, and cross-sell opportunities aligned with customer goals and product roadmap.

• Coordinate meetings, follow-ups, and documentation across key accounts.

• Maintain Salesforce hygiene and ensure accurate tracking of account activities.

• Partnering with the lead KAM in territory to drive and close expansion, upgrade, and renewal opportunities in our current enterprise client base to achieve a combined quota.

• Identify upsell and cross-sell opportunities aligned with customer goals and product roadmap.

• Build rapport with mid-level stakeholders and support relationship development.

• Respond to customer inquiries and ensure timely resolution of issues in collaboration with internal teams.

• Partner closely with Customer Success, Technical Support, Marketing, Product, Billing and Order Management to solve client problems

• Support the lead KAM in the selling process into increasing complex deals with client buying cycles >6 months and multiple decision makers

• Track account health, usage metrics, and ROI to ensure value delivery.

• Help the lead KAM prepare and present quarterly business reviews (QBRs) and strategic updates.

• Other duties as assigned

What You’ll Need:

• Minimum of 3 years of sales experience within a sales environment

• You have the Sales DNA required to outperform quotas and close deals that set the deployment team up for success 

• You are outstanding at building relationships with clients and colleagues 

• You have a strong drive to succeed and a “can-do” attitude 

• You can think logically, communicate clearly, and are well organized 

• You are a continuous learner and love sharing best practices and optimizing existing processes 

• You are self-reliant with ability to provide recommendations to leadership 

• You like to partner with the Sales team, Client Services and other cross-functional stakeholders to solve complex problems 

• You are comfortable with ambiguity and can continuously evolve with a fast-growing company 

• Experience organizing and managing multiple account assignments in a high-volume environment 

• Previous experience successfully solving problems requiring cross-functional collaboration 

• Experience in telematics industry or related SaaS solutions including applications in commercial transportation is a plus 

• Ability to travel (up to 50%)