Associate Director, Trade Operations Innovation

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Job Description
OBJECTIVES/PURPOSE

• Develop and implement a comprehensive digital strategy to transform Trade Operations

• Implement a Customer Relationship Management tool & Artificial Intelligence technology capabilities to optimize Trade Operations delivery of PTRB.

• Collaborate with Trade Operations Leadership team to digitally optimize KPIs including, but not limited to, supply-related customer impacts and 3PL effectiveness

• Provide Trade Operations Project Management for both departmental & USBU cross-functional initiatives.

• Drive cross-functional alignment with US Business Units, DD&T, Finance, and Global, Manufacturing, & Supply

SCOPE
Financial:
Est. annual revenue range of accountability*:
$27B in annual revenue
Est. annual budget of responsibility:
Leadership/People:
No. of direct reports: 1-3
No. of indirect reports: 0
Geographic Scope:
United States and Puerto Rico
*If applicable
ACCOUNTABILITIES

• As a Trade Operations leadership team member, foster a culture of inclusion & teamwork
• Manage an evolving team and lead across the Trade Operations function
• Coordinate with Trade Operations leadership team to lead cross-functional projects related to USBU operations.
• Create and maintain an innovative road map focused on leveraging digital technologies to enhance efficiency, accuracy, and customer satisfaction.
• Partner with Trade Operations and AD of Business Process and Takeda IT as needed.
• Lead the deployment of a CRM system integrated with AI capabilities to streamline trade operations. This includes automating routine tasks, improving data accuracy, and providing actionable insights to enhance the delivery of PTRB
• Identify and evaluate emerging technologies Trade Operations and associated stakeholders can leverage to improve PTRB by establishing and maintaining both internal DD&T and external relationships
• Drive routine task automation, improving data accuracy, and providing actionable insights to enhance the delivery of PTRB to USBU Customers
• Oversee the planning, execution, and monitoring of digital projects within the Trade Operations department and across the US Business Units (USBU). Ensure that projects are delivered on time, within scope, and aligned with organizational goals
• Facilitate collaboration and alignment between PAMA (Patient and Market Access) and senior leaders from various departments. This includes coordinating efforts with US Business Units, Digital Development & Technology (DD&T), Finance, and Global Manufacturing & Supply to ensure cohesive and integrated strategies

DIMENSIONS AND ASPECTS
Technical/Functional (Line) Expertise

• Knowledge of Trade Operations role within the pharmaceutical industry
• Understanding of order-to-cash systems and processes
• Excellent systems knowledge (SAP, Microsoft Office, BI)
• Strong Project Management skills/Strategic thinking
• Ability to analyze, plan, and implement service support strategies required to fulfill and maintain customer commitments for current and new products and services.

Leadership

• Manage process standardization & harmonization on a national level
• Ability to operate cross functionally, collaborating with Operating Units (OpUs), commercial business units, Global Quality, and business (procurement, finance, IT, legal, ...)
• Excellent written, oral, and listening communication skills
• Strong leadership skills and being able to motivate a team in multiple locations.
• Be Positive
• Be Accountable
• Be Results Oriented
• Be An Excellent Manager of Self and Others
• Demonstrated successful people skills, process orientation and results orientation.
• Demonstrated excellent critical thinking skills and computer skills.

Decision-making and Autonomy

• Excellent judgment to make decisions on complex business and strategic issues, and act with a view toward what is in the best interest of the company and PAMA stakeholders.

• Ability to seek diverse input from multiple constituents and stakeholders to drive innovative solutions
• Ability to incorporate feedback and ensure decisions are made swiftly to yield flawless execution
• An ability to escalate issues to appropriate levels and communicate efficiently.

Interaction

• Coordinate with PAMA, BUs, Finance, & GMS.
• Ability to manage multiple projects simultaneously and achieve desired business results.
• Demonstrated analytical and critical thinking skills, foster teamwork, and drive for continuous improvement programs.
• Demonstrated experience in supporting senior leadership in Sales and Marketing organizations.

Complexity

• Foster solutions-oriented thinking by fostering a culture of performance, accountability, simplicity, empowerment, external orientation, and curiosity
• Internal: Coordinate with the BU heads and PAMA leadership.
• External: Work with cross-functional partners and key customers. Communicate any service issues in a timely manner and establish plans to address in future.

Innovation

• Visionary and forward thinking with the ability to influence and effectively drive organizational change and continuous innovation
• Comfortable challenging the status quo and bringing forward innovative solutions
• Ability to take risks implementing innovative solutions, accelerating time to market
• Ability to identify areas for process and systems innovation and implement change that will enhance the overall effectiveness of the team.

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:
Required

• Bachelor's degree required
• 7 + years of leveraging technology ( e.g. ERP systems, Salesforce Cloud, or data aggregators) to enhance corporate efficiency and improve customer outcomes.
• Demonstrated ability to lead teams with and without formal authority across multiple functions
• Excellent organizational and interpersonal skills.
• Ability to adapt and succeed in a rapidly changing environment
• Strong analytical and problem-solving skills

Preferred

• Advanced degree or certification
• Project Management Institute, Lean, or SixSigma certification
• Previous experience with SAP ERP systems
• Proven experience managing commercial, digital, and customer experience initiatives

Takeda Compensation and Benefits Summary
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
For Location:
Massachusetts - Virtual
U.S. Base Salary Range:
$153,600.00 - $241,340.00
The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term and/ or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
EEO Statement
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.
Locations
Massachusetts - Virtual
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time
Job Exempt
Yes
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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