Associate Director, State Success Specialist

• Develop and deliver training workshops, webinars, and resources (virtually and in-person) to district and school coordinators, ensuring consistent and clear understanding of assessment processes. 

• Serve as a trusted advisor and success partner to the lead, assigned State Implementation Manger and state office of assessment leaders, helping them optimize implementation and resolve challenges. 

• Establish feedback loops with stakeholders to measure training effectiveness and identify ongoing support needs. 

• Track and analyze training outcomes, making data-driven improvements to future sessions. 

• Lead onboarding and capacity-building efforts for new coordinators and staff across the states you are assigned to support. 

• Conduct site visits (pre-admin, mid-admin, post-admin) for training, support, and test security auditing as needed. 

Stakeholder Communication & Implementation Support (30%) 

• Serve as the primary liaison for the lead State Implementation Manger in assigned states and support district test coordinators, and school staff, ensuring timely communication, updates, and troubleshooting. 

• Provide guidance as an SAT subject matter expert, helping customers navigate policy, technical, and process-related questions. 

• Facilitate meetings and prepare clear documentation and trainings. 

• Support customers and stakeholders with problem framing and solutioning from end to end. 

• Escalate and manage issues in partnership with the lead State Implementation Manager. 

Process Development & Continuous Improvement (20%) 

• Contribute to refining implementation and training processes for the new digital SAT Suite of Assessments. 

• Capture lessons learned and propose scalable improvements for future implementations. 

• Collaborate with internal teams to improve support models, training approaches, and success management practices. 

About You  

Exceptional candidates can effectively speak to:  

• 3–5 years of related experience in K-12 education, assessment, customer success, or educational technology. 

• Strong background in training design and delivery with proven success leading workshops, webinars, and professional learning sessions. 

• Demonstrated ability to build trusted relationships with educators, administrators, and customers. 

• Excellent oral and written communication skills; able to explain complex processes clearly. 

• Experience with tools such as Microsoft Office, Salesforce, and Smartsheet. 

• Flexible, proactive, and able to balance multiple responsibilities in fast-moving environments. 

• Willingness to travel 12–24 times per year.  

All roles at College Board require: 

• A passion for expanding educational and career opportunities and mission-driven work. 

• Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively.  

• Clear and concise communication skills, written and verbal. 

• A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input. 

• A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking. 

• A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success. 

• Authorization to work in the United States. 

About Our Process   

• Application review will begin immediately and will continue until the position is filled. This role is expected to accept applications for a minimum of 5 business days. 

• While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks.    

What We Offer 

At College Board, we offer more than a paycheck- we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We’re a self-sustaining nonprofit that believes in fair and competitive compensation grounded in your qualifications, experience, impact, and the market. 

A Thoughtful Approach to Compensation 

• The hiring range for this role is $56,000- $95,000. 

• Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board. 

• We aim to make our best offer upfront, rooted in fairness, transparency, and market data. 

• We adjust salaries by location to ensure fairness, no matter where you live. 

You’ll have open, transparent conversations about compensation, benefits, and what it’s like to work at College Board throughout your hiring process. Check out our careers page for more.