Built's Mission: Connect and simplify doing business in real estate.
Built is the AI-powered platform transforming the way real estate is financed, developed, and managed. Purpose-built for real estate and construction, Built began by fixing construction draw management for lenders and has grown into a comprehensive operating system addressing some of the industry’s most complex challenges. Today, Built is a partner to more than 350 lenders, over 80,000 borrowers and owners, and thousands of contractors, powering 86,000 active projects valued at more than $300 billion. Learn more at getbuilt.com.
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As the Principal Solutions Consultant, you will lead a team that designs and executes the onboarding for Built’s Lender clients. This role will lead a team that takes a consultative approach to client engagements with a deep understanding of the industry, client needs, and Built’s technology. The end result is that clients are onboarded efficiently and effectively and can maximize the value from Built’s product suite in the future. You will be responsible for leading the team translating the Finance Industry into Built’s technology.
Key Responsibilities:
- Lead and Manage the Onboarding Team: Oversee a team of CRE and CLA Solutions Consultants, guiding them to deliver exceptional onboarding experiences. Ensure the team is understands and executes the onboarding strategy
- Client Interface and Relationship Management: Act as a senior point of contact for key clients during the onboarding phase. Build strong relationships with clients, understand their needs, and ensure those needs are met through tailored onboarding solutions
- Onboarding Process Design: Develop and continuously improve upon the onboarding process to align with client needs and accelerate time to value
- Team Development and Training: Mentor and train team members on best practices, new product features, and effective client communication strategies. Foster a collaborative environment that encourages continuous learning and improvement.
- Metrics-Driven Success: Define, track, and execute against performance metrics, including: Time to Value, ARR onboarded, CSAT, team utilization, and more
- Cross-Functional Leadership: Collaborate with product, sales, and customer success teams to ensure the onboarding process is integrated with the broader client journey. Advocate for necessary platform enhancements to meet client needs.
Qualifications:
- 7+ years of experience in the Commercial Real Estate (CRE) Finance Industry
- 3+ years of experience in FinTech or SaaS project management
- Proven experience leading and managing a team, particularly in client onboarding or similar customer-facing roles.
- Strong interpersonal and relationship-building skills with a focus on client satisfaction.
- Ability to drive process improvements and adapt to changing client needs.
- Excellent communication and leadership skills, with the ability to mentor and guide team members.
- Strong problem-solving abilities with a proactive approach to overcoming obstacles.
- Travel Requirement: This role requires approximately <25% travel, as needed to support business priorities.
Built’s salary range for this position is $180,000-$225,000 USD per year. The pay range is designed to accommodate upward mobility in the role, therefore it encompasses the full span of proficiency levels for this role and we believe that the midpoint of the range is competitive in the market. Salary is just one component of Built's total compensation package for employees. Your total rewards package at Built will include equity, top-notch medical, dental and vision coverage, an unlimited PTO policy, and other benefits.
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Travel Requirement: Remote teammates (i.e. not based in Nashville metro) must be able to travel at minimum twice per year to Nashville, TN or another designated location for company-wide events (e.g., "Connect Week"). Additional travel may be required based on business needs and role responsibilities.
Perks:
- The rare opportunity to radically disrupt a $1.5T industry
- Competitive benefits including: uncapped vacation, health, dental & vision insurance
- 401k with match and expedited vesting
- Robust compensation package, including equity in the form of stock options
- Learning Grant program to support ongoing professional development
Built brings together passionate people who are driven in a variety of disciplines, each bringing their unique perspective to everything they do. We’re committed to building a safe, inclusive workplace where every employee can succeed, and we recruit, hire, and promote fairly - without bias based on race, color, religion, sex, sexual orientation, gender identity, marital status, veteran status, or any other characteristic protected by law.
Greenhouse Data Disclosure: When you apply to a job on this site, the personal data contained in your application will be collected by Built Technologies (“Controller”). Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for current or future employment. You have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability.
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