Associate Director, Site Contract Manager

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Contract Manager – Integrated Facilities Management (IFM)

Bristol Myers Squibb | Multisite Portfolio

Primary Location: 250 Water Street, Cambridge, MA. (full time onsite)

Portfolio: 100 Binney St, Cambridge; 60 Binney St, Cambridge; Boston; Tampa Bay and Washington DC (occasional travel required)

Associate Director position reporting to Regional Senior Director East Coast

Position Summary

Bristol Myers Squibb (BMS) is seeking an experienced and strategic Contract Manager to manage and oversee the IFM relationship with our Integrated Facilities Management (IFM) partner at multiple facilities. This role is central to the success of the IFM 4.0 contract across a sophisticated, multi-property BMS location. The Contract Manager ensures that the IFM partner’s performance, transformation initiatives, and service delivery align with BMS’s operational excellence, compliance, and cost optimization goals.

This position serves as the primary governance and operational leader for the BMS–IFM partnership, overseeing contract performance, transformation progress, landlord and subtenant relationships, and the adoption of enterprise-wide standards. The Contract Manager collaborates closely with BMS Regional SMEs, site leadership for all locations, and IFM’s Transformation Management Office to drive consistent, high quality service delivery across the portfolio.

Key Responsibilities

1. Governance & Relationship Leadership

• Serve as the primary point of contact between BMS and the IFM partner for contract execution, performance, and strategic alignment.
• Lead participation in governance forums, including Transformation Core Team meetings, initiative updates, and monthly transformation reviews.
• Ensure alignment with Tier 3, Tier 4, and Tier 5 governance bodies by escalating risks, decisions, and dependencies appropriately.
• Maintain clear, consistent communication across BMS stakeholders by partnering closely with site leadership and site operations to ensure transparency on IFM priorities and accurate, timely dissemination of facilities‑related information to the broader site population.
• Reinforce leadership expectations around standardization, compliance, and adoption of enterprise-wide processes.

 2. Contract Oversight & Performance Management

• Oversee adherence to the commercial model, including tiered management fees, shared innovation savings, and outcome-based service delivery.
• Monitor IFM’s performance against KPIs, SLAs, and transformational milestones.
• Validate IFM’s investment commitments (technology, asset validation, engineering programs, innovation fund) and ensure value realization.
• Ensure financial controls are followed, including the single PO structure and inclusive budgeting model.
• Partner with Finance to track controllable and non‑controllable spend and ensure transparency in cost reporting.

 3. Landlord & Subtenant Relationship Management

• Serve as the primary BMS representative in managing the landlord and subtenants’ relationship for multi property campuses.
• Partner with Global Real Estate and Technical Accounting to ensure compliance with responsible real estate portfolio to ensure compliance with lease obligations, building rules, and operational requirements.
• Coordinate with the landlord on capital projects, building services, and shared infrastructure support for reliability of all site operations.
• Oversee relationships with subtenants, ensuring alignment on services, cost allocations, building access, and operational expectations.
• Resolve escalations related to shared services, building operations, or contractual obligations across all parties.
• Manage Landlord Parking requirements and reporting needs for our municipalities along with administration of the parking monitoring systems for locations that require paid parking.

4. Transformation Program Leadership

• Support the IFM 4.0 implementation across technology, data, processes, and organizational changes.
• Collaborate with the IFM Transition Management Office (TMO) and BMS Regional SMEs to ensure consistent implementation of enterprise programs.
• Drive adoption of Corrigo, enterprise maintenance protocols, standardized Operational Responsible Matrices (ORM)s, and condition-based maintenance strategies.
• Support the transition to centralized resource models (Planning, Reliability, Occupancy Planning and Moves, Adds, Changes. (OP/MAC) and ensure site readiness.

5. Operational Excellence & Standardization

• Ensure consistent application of equipment criticality, maintenance strategies, and enterprise standards across all BMS sites.
• Champion the maturation of legacy CMMS system into Corrigo and ensure data quality, workflow compliance, and reporting accuracy.
• Promote outcome-based service models and support IFM’s optimization of staffing and service delivery.
• Oversee performance and service‑level delivery of third-party vendors, providing escalation support to resolve issues and ensure reliable operations (e.g., utilities, lab supplies and services)
• Drive continuous improvement and best practice sharing across the network.
• Participate in site’s emergency preparedness and response efforts, ensuring robust business continuity planning and seamless execution in partnership with senior site leadership and global business continuity teams.

6. Risk, Compliance & Change Management

• Identify operational risks, compliance gaps, and transformation barriers; escalate through governance channels as needed.
• Support audit readiness and regulatory compliance by ensuring standardized processes and documentation.
• Partner with Change Management workstreams to ensure sites are informed, trained, and prepared for new processes and expectations.
• Reinforce BMS’s shift from tactical oversight to strategic decision making across the organization.

7. Financial Leadership Across Multisite Portfolio

• Own full financial responsibility for the Cambridge, 60 Binney, 100 Binney, Tampa Bay, and Washington, D.C. sites, ensuring compliance with Global Facility Operations (GFO) guidelines.
• Oversee all operating costs across the regional portfolio, including IFM contract costs, utilities, landlord related expenses, shared services, and operational impacts of capital projects.
• Lead annual budget development, monthly forecasting, and variance analysis for all assigned sites.
• Ensure financial transparency, accuracy, and audit readiness across the multi‑site portfolio.
• Partner with site leadership and Finance to drive cost optimization and operational efficiency.
• Lease administration responsibility for all subtenants, including rent, taxes, Common Area Maintenance charges (CAMs), parking fees. Create and submit the monthly invoice package for each subtenant and track reconciliation from our landlords to pass through to our subtenants.

8. Executive High Profile Event Leadership

• Serve as the primary Facilities owner and escalation lead for high‑visibility, multi‑day internal and external events, overseeing all planning, coordination, and execution for engagements involving the BMS CEO, Board of Directors, global industry leaders, the Chief Scientific Officer, and senior research leadership.
  • Oversee all facility related components of these events, including:
  • Auditorium operations and technical readiness
  • Lobby and pre-function space preparation
  • Catering coordination and service oversight
  • Parking logistics and guest arrival experience
  • Space transformation, staging, and environmental design
  • Evening receptions, networking events, and executive level hospitality
• Ensure flawless execution through cross functional coordination with Security, IT/AV, Communications, Catering, and IFM event support teams.
• Maintain the highest standards of professionalism, confidentiality, and operational excellence for events that shape BMS’s external reputation and internal culture.

9. Space Planning & Workplace Strategy Responsibilities

• Partner closely with senior leadership to understand strategic direction, headcount forecasts, and programmatic needs, translating them into actionable space plans and long-range occupancy strategies.
• Manage day-to-day and long-term allocation of workspaces, labs, collaboration zones, shared resources, ensuring optimal utilization and a positive employee experience for onboarding.
• Monitor occupancy and usage trends to maintain real‑time space visibility, and adjust assignments and layouts as needed to support new hires, reorganizations, and evolving research needs.
• Coordinate Facilities, IT, EHS, and Lab Operations to ensure that space changes are executed safely, efficiently, and with minimal disruption to scientific operations.
• Provide strategic recommendations on space optimization, future capacity needs, and workplace improvements, backed by occupancy analytics.
• Serve as a key point of contact for leaders and employees regarding workspace requests, changes, and planning considerations.

Experience & Qualifications

• 12+ years of experience in Facilities Management, IFM, supplier management, or related operational leadership roles.
• Experience managing complex, multi property portfolios and landlord/subtenant relationships.
• Strong financial acumen with experience overseeing multi‑site budgets and adherence to enterprise financial guidelines.
• Strong understanding of commercial contracts, performance management, and vendor governance.
• Experience leading cross functional initiatives in a large, matrixed organization.
• Familiarity with CMMS/Workflow systems (Corrigo experience preferred).
• Strong analytical, communication, and stakeholder management skills.
• Experience in life sciences, business operations, GMP/GxP environments, or regulated industries preferred.
• Ability and willingness to travel periodically to support operations across all sites in the portfolio.
• Ability and willingness to work outside standard business hours, including evenings and weekends, to support emergency needs and special operational events across the portfolio.

Success Measures

• Consistent adoption of enterprise standards and processes across all sites.
• Effective governance of participation and timely escalation of risks and decisions.
• Demonstrated value realization from IFM investments and transformation initiatives.
• Improved data quality, transparency, and reporting accuracy.
• Strong landlord and subtenant relationship management.
• Accuracy in forecasting, disciplined financial management, and adherence to GFO financial guidelines.
• Flawless execution of CEO, Board, CSO level, and CMX LT special events.
• Strengthened partnership and trust between BMS and IFM teams.

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience. 
Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit https://careers.bms.com/life-at-bms/.
 

Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include:

• Health Coverage: Medical, pharmacy, dental, and vision care.

• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).

• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.

​Work-life benefits include:

Paid Time Off

• US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)

• Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays

Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.

All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.

*Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to [email protected]. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Candidate Rights

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Data Protection

We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at [email protected]. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley.