Associate Director, Sales Operations

Title: Associate Director, Sales Operations

Employment Type: Full-Time, Exempt

Office: National

Location: Remote in U.S. Preferably in Houston, St. Paul, Chicago, Oakland, D.C., NYC, Tulsa, Jacksonville, or Nashville.

Salary: $80,000 - $90,000 annually commensurate with experience

Mission

Genesys Works is a national leader in providing pathways to career success for high school students in underserved communities through skills training, meaningful work experiences with corporate partners, and impactful relationships. Currently in nine cities across the country, we are positioning ourselves to be a key player in workforce development for young people.

Purpose of Position

The Associate Director of Sales Operations & Support serves as a key member of the Revenue Operations team, supporting the systems, processes, reporting, and training that enable Genesys Works' Corporate Partnerships team to operate effectively. This role helps maintain data quality, supports Salesforce Nonprofit Cloud adoption, develops reporting and dashboards, coordinates training initiatives, and assists with business process improvement efforts across multiple departments. Working closely with national and site Corporate Partnerships leadership, this position helps ensure consistent execution of organizational processes while providing staff with the tools, resources, and support needed to achieve organizational goals.

Genesys Works is a national non-profit that has been advancing economic mobility for the past 20 years. Genesys Works has helped over 10,000 talented students from diverse communities to prepare for college and their first professional job and to succeed in both.

With a presence in nine cities and a plan to expand in the coming years, the Genesys Works National Sales team focuses on securing internships and partnerships with major employers in support of our strategic growth initiatives and innovative new offerings that allow us to serve more students and have a greater impact.

What type of person are we looking for?

The Genesys Works team is looking for a values-driven individual who wants to make an impact by empowering young people and expanding access to meaningful career opportunities. Strong candidates are energized by the chance to help students succeed while contributing to a more diverse and inclusive workforce.

We need a strong collaborator who brings a strategic, creative, and solutions-oriented mindset. Someone who communicates effectively, builds strong relationships, and connects day-to-day work to broader organizational goals—whether in direct service or behind the scenes.

Our organizational values are putting our young people first, collaboration, sustainability, equity, and respect. These values are woven across all sites, teams, and positions. If you are someone who applies an equity lens in your approach, proactively identifies opportunities to reduce barriers and improve outcomes, this could be the next great fit you’re looking for.

Key Responsibilities

Salesforce & CRM Support

• Support ongoing administration, adoption, and optimization of Salesforce Nonprofit Cloud.
• Assist with testing, documentation, and rollout of system enhancements and process changes.
• Monitor data quality and conduct regular audits to ensure accuracy and consistency across records.
• Create and maintain user guides, process documentation, and training resources.
• Serve as a resource for staff questions related to Salesforce processes and reporting.

Reporting & Analytics

• Create and maintain Salesforce reports and dashboards to support forecasting, pipeline management, internship placement tracking, and organizational performance monitoring.
• Conduct recurring data audits and provide actionable insights to Revenue team leadership.
• Support analysis of corporate partner renewals, growth opportunities, and operational trends.
• Assist in preparing reports and presentations for leadership teams.

Training & Support

• Coordinate and facilitate Salesforce and business process trainings for Corporate Partnerships and Program staff.
• Support onboarding of new staff members on CRM processes and reporting tools.
• Identify common challenges and recommend resources or process improvements to increase adoption and efficiency.

Qualifications

• 3+ years professional experience, including:
  • Experience using Salesforce, including reports and dashboards.
  • Experience supporting business, sales, or program operations.
  • Experience facilitating training, developing documentation, or supporting change management initiatives.
• Strong Microsoft Excel Skills
• Excellent verbal and written communication skills and a proven ability to use them to compel individuals to action.
• Collaborative problem solver who brings a customer service mindset to working with national and site level colleagues
• Strong attention to detail and commitment to data quality.
• Sound judgment – ability to balance organizational policy with the site’s values and business need.

In our quest to be a nonprofit employer of choice, we offer:

• $80,000 - $90,000 annually commensurate with experience
• Medical, dental, and vision insurance
• Company-paid life and disability insurance
• Generous time off to include vacation, wellness, and (10) company paid holidays
• 403(b) retirement savings plan with company match
• Communications allowance
• Flexible work arrangements

Commitment to Diversity
Genesys Works is an equal opportunity employer that celebrates diversity and is committed to creating an equitable and inclusive environment for all employees. Genesys Works will not tolerate discrimination or harassment of any kind. We believe that diversity, equity, and inclusion among our staff and corporate partners are essential to successfully execute our organizational mission. As such, we seek to recruit, support, develop, and retain high-caliber talent from a diverse candidate pool that both complements and reflects the students we proudly serve.

How to Apply

To apply, please submit your resume and a detailed cover letter explaining why you are a great fit for this role, using the Apply button below. Please note that applications without cover letters will not be considered. Qualified applicants will be invited to phone screen, and all candidates will receive notification once the position is filled. Please direct questions to [email protected]