Associate Director Product Operations

About the Role:
As a Product Management Associate Director, Associate Director of Product Operations to lead and scale our product operations function. This role will serve as a critical bridge between product management, engineering, customer success, and go-to-market teams to ensure operational excellence, data-driven decision-making, and seamless product delivery.

This is a Hybrid role requiring 2 days a week in a Wolters Kluwer Office location

Key Responsibilities

• Operational Strategy & Execution

  • Develop and implement scalable processes to support product planning, execution, and lifecycle management.

  • Drive cross-functional alignment on product goals, timelines, and deliverables.

  • Lead quarterly and annual product planning cycles, including OKRs and roadmap alignment.

• Data & Insights

  • Build and maintain dashboards and reporting frameworks to track product performance, adoption, and customer feedback.

  • Partner with analytics and finance teams to assess product ROI and inform prioritization.

• Process Optimization

  • Identify and eliminate inefficiencies in product development and release processes.

  • Standardize documentation, workflows, and communication across product teams.

• Stakeholder Collaboration

  • Act as a liaison between product, engineering, marketing, sales, and customer success to ensure alignment and transparency.

  • Support product launches with operational readiness, enablement materials, and feedback loops.

• Team Leadership

  • Mentor and manage a small team of product operations analysts or coordinators.

  • Foster a culture of continuous improvement, collaboration, and accountability.

Other Responsibilities:
• Lead and oversee high-impact market research and analysis.
• Develop and guide comprehensive marketing strategies and programs.
• Strategize and oversee key product initiatives and campaigns.
• Track, analyze, and report on critical product performance metrics.
• Design and manage high-profile product events and initiatives.
• Lead strategic product planning sessions.
• Ensure thorough and precise product documentation and updates.
• Foster collaboration with internal and external stakeholders.
• Align the product roadmap with long-term business objectives.
• Provide expert recommendations to senior management.
Skills:
• Research Leadership: Ability to lead and interpret high-level research.
• Strategic Communication: Proficient in influencing and guiding decisions.
• Analytical Skills: Strong analytical skills for data-driven decision-making.
• Project Leadership: Expertise in leading significant projects.
• Collaboration: Strong ability to foster cross-functional collaboration.
• Technical Skills: Proficiency in advanced, specialized tools and applications.
• Strategic Insight: Ability to align product strategies with business goals.
• Problem-Solving: Expertise in resolving complex, high-stakes problems.
• Contributes expert and has broad knowledge across field of specialization serving as a senior advisor to management
• Anticipates business and industry issues and recommends to the development of departmental or area strategy
• Solves unique problems that have a broad impact on the business
• Recognized as an internal expert on improvements to products, processes or services
• Leads project or initiatives across departments or areas with notable risk and complexity
• Impacts the direction and resource allocation for projects across departments or areas
• Communicates complex ideas (internally and externally) and persuades senior level to adopt a different point of view
 

JOB QUALIFICATIONS

Education

Minimum:   Bachelor’s degree in business, related field, OR equivalent.

Preferred:  Master’s degree in business.

Experience

Minimum Experience:  At least 7 – 9 years of related experience with 2 years management responsibility, OR equivalent:

Preferred Experience: 5 years of business-specific product management experience and/or business-specific marketing experience, including:

• Development and launch of new and existing product lines.

• Demonstrated success running product line financial indicators.

• Coordinating cross-functional groups to accomplish product and revenue objectives.

• Working within a multi-division organization with various sales channels.

#LI-Hybrid

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation: